Senior Manager - SAP BRM

SUMMARY OF THE JOB::

SAP - BRM, Sr Manager role -

- Manufacturing background

- Should have worked with any few modules of SAP.

- Have worked on Risk Management, Budget management. Worked with Stake Holder Management

The BRM is a senior full-time employee responsible for building relationships with business leaders at various levels in the corporate environment, extending into the regions where Services are Global in nature, on behalf of Group IT.

The BRM is a key contributor for executing IT strategy by providing leadership and vision for IT Services within the corporate environment and in the regions, for Global Services. In addition, the BRM is responsible for balancing and coordinating the fulfillment of demands. The Business Relationship Manager participates with the Business SPOC in directing and prioritizing the provisioning of new and enhanced services

As per business requirements, ensures that the Business needs are captured appropriately, and provides key input for the creation and maintenance of the overall IT Strategy.

This BRM role will focus on the management of the IT portfolio affecting the Business for Finance (including Service Centers).

This highly visible role that will focus on:

- Ensuring that the service line or region under their responsibility get maximum value from IT to increase customer intimacy, release productivity and costs in enterprise, commercial and industrial operations, and promote the benefits of knowledge sharing across business and IT. Articulate business needs and issues into corporate and regional ITSC requirements and solutions

- Inspiring and Managing IT demand to ensure the most valuable and effective use of IT investment,

- Understanding and responding to future needs of the business,

- Ensuring that IT service quality matches with business expectation for IT operations and projects delivery

- Educating business users on the value of IT engagement within their service line or region, and

- Increasing awareness of the services provided by the IT organization.

KEY CHALLENGES FOR THE ROLE:

Work Environment Expansive Role

- Must Travel

- Must be highly visible in the company

Intellect

- High Technical and Business Fluency

- Complex Organizational structure with complex products

Changing Technology

Capacity of Resources

- Capacity for rapidly gathering/using data on multiple levels

Intuitive Business Insight

- Market Understanding

- Ability to establish a strategic direction that anticipates trends (critical for future)

MAIN ACTIVITIES / RESPONSIBILITIES

- Be the voice of IT in the country organization, from CxO level to the lowest level of the organization, and the voice of country at all level at the IT organization.

- Develop and maintain strong and productive relationships with business leaders associated to a particular region or line of service using a variety of methods.

- Engage with Business Executives and run regular business-focused discussions to understand the vision and anticipate IT/technology needs. Mobilize the right experts across the organization and translate the needs into a compelling IT/Technology vision and strategy that is understood and shared across the organization (Business and IT).

- Consult with business leaders to identify strategic technology needs, offer guidance based on industry trends and support business objectives of service line or region. Work to extend relationships beyond assigned operational group or service line.

- Organize necessary committees and demand alignment meetings in order to ensure proper coordination and governance across the businesses. Develop success criteria with business leaders and measure progress of IT initiatives against those factors

- Develop engagement strategies to challenge and motivate business leaders.

- Develop and apply influencing strategies to support business leaders in making decisions related to technology

- Act as liaison between the business and IT to communicate needs, discuss critical success factors.

- Works with the various levels of IT and Business Management to develop and coordinate technology advancements.

- Meet regularly external customers and business partner to understand their way of doing business, their challenges/ issues and their expectations from LH. From there, work closely with all respective internal stakeholders to identify how technology could be used to address those pain points or new opportunities and elaborate a strategic plan together with Regional and Group IT team.

- Use customer knowledge to develop appropriate longer-term relationship techniques.

- Works with the Business Process Owners on approach and methodology for best use of systems.

- Advise Business Process Owners and operational management on technological advancements and opportunities

- Work with the GBS organization to identify areas where process could be improved using lean six sigma approach in close collaboration with the CPI teams.

- Conduct needs and impact analysis on business requests to identify opportunities to link programs, processes, and systems throughout the organization to achieve optimal efficiency.

- Administratively manage the IT team being based in country but supervised by other team lead (ie Field Services, Business Engagement Team, GI&O team)

- Contribute and Actively Participate in the Global Demand Directive and Demand Management Process

- Supporting Group IT leadership in business forums to build credibility with a vast diversity of stakeholders, from different origins (Business and IT)

- Works direct with Group IT Leaders responsible for maintaining the integrity of the core application while ensuring the application meets the functional needs of operations.

- Ensures enhancements are effectively carried out.

- Works alongside global IT groups for the development of world-wide templates as it relates to Demand Management.

- Participates directly with Senior Business Management to maintain strategic business visibility within the IT Community.

- Manage stakeholder expectations and take accountability for service delivery along with Project Management.

- Monitor progress of IT projects associated to business in order to ensure successful implementation and continued development of credibility of IT areas.

- Act as a single point of contact or escalation for demand requests.

- Ensure transparency to operational group of new or changing requirements and their impact on IT initiatives.

- Facilitate monthly performance reviews with operational group leaders.

- Assist the business in forecasting, documenting and planning for future needs.

- Translate business strategy into IT project planning.

- Develop cost-benefit material to support initiatives for assigned operational group.

- Support decision managers by providing timely, accurate, relevant, and thorough analysis.

- Identify new or alternative opportunities for operational groups to work together on common objectives.

- Manage conflict between operational group and IT and encourage open and transparent discussion between parties to determine appropriate resolution.

- Build credibility and trust between operational group and IT.

- Promote and inspire cooperation and teamwork within and across the operational group.

- Facilitate effective cooperation between subject matter experts from the business, IT staff and vendors as appropriate.

- Assist with prioritization activities within and across operational groups.

- Collaborate with other Business Relationship Managers to develop strategies to align business groups where appropriate.

- Identify and create opportunities to collaborate with others across organizational boundaries to develop innovative solutions.

- Work with a long-term and cross-organization perspective to fairly and equitably address issues and problems.

- Scan competitive landscape to identify and present opportunities or recommendations for new processes, products or vendors.

Strategic Partnering:

- Much more than order takers of business requests.

- Demonstrate high competence in demand shaping.

- Respected contributors to the business leadership team, earning a seat at the table.

- Identify how their products and services advance business objectives.

- High Business IQ

- Speak the language of business.

- Understand their industry, ecosystem and financial business drivers of their company.

- Understand P&L statements and balance sheets.

- Know how to assess the financial health of the business and use metrics for decision making and to drive value realization.

- Excel at the Portfolio Management Discipline

- Able to prioritize and align service and product investment portfolio with business strategy.

- Understand available capabilities and services and work with provider to ensure business needs are met in the most effective and cost-efficient manner.

- Have Excellent Knowledge of the Provider Domain

- Well-grounded in the management disciplines of the provider they represent.

- Communicate and defend policies and standards.

- Understand how the providers services benefit the business.

- Manage internal relationships, establishing a sense of trust, team involvement/ownership.

- Strike the proper balance between fostering business and provider relationships.

- Communicate urgency when needed to their provider partners.

- Understand Service Management discipline, its processes and standards.

- Coordinate and broker services and suppliers.

- Skilled in Business Transition Management

- Ensure that impacted business areas are identified, understand and are prepared for business transition (not just the technology transition) so that disruption to operations is minimized and the full value of the initiative is achieved.

- Skilled in managing the politics and complexity associated with large scale change.

- Understand change drivers and inter-dependencies among moving parts.

- Appreciate intended and unintended consequences of project and program decisions.

- Work with business leaders to flesh out the total cost of end-to-end implementation and overcome hidden costs and common obstacles to successful deployment.

- Know when and how to engage Organizational Development professionals to assist with major change programs.

- Powerful Communicator

- Masters of listening, re-framing, influencing and persuading.

- Communicate win-win scenarios, surface disconnects and work to resolve problems.

- When needed, they can say no by offering meaningful alternatives.

JOB DIMENSIONS

Technology

- Key technologies SAP, Salesforce.com, Mobile apps, Web Applications, RFID, GPS systems, Custom Applications

- No. of applications The application landscape in APAC consist of small and large solutions which number close to 250+ solutions and apps deployed in the global data center, the cloud and also in distributed locations.

- Integration Technology SAP PI/PO, Webmethods

- Mobility frameworks Sencha, Ionic, Google MDM

- Development Frameworks Java/J2EE, SPRING, Hibernate, STRUTS, Angular JS, Google AppEngine

- List of direct reports:

- Solution Experts

- Project Managers

- Analytics Expert

- Key interfaces, stakeholders and relationships:

- Country : CEO, CFO and other CxOs/ ExCo members, including but not limited to Head of Sales,

- Head of Business Development, Head of Marketing, Head of H&S, Industrial Directors, Head of Supply Chain, Head of RMX, Head of Aggregates, and their direct reports, Plant and sites managers and their direct reports,

- IT Organization: Head of IT Shared Services Center, Head of global/ Group service center, Head of Enterprise Architecture, Group Business Engagement, Group and Regional Delivery Centre Managers; Project Managers and Steering Committees, IT Country Coordinators, Business Line Demand Managers; Peers in the other Regional ITSC

- External: Customers, Consulting Companies; Service Providers

PROFILE REQUIRED

Level of education/qualifications normally required:

- Undergraduate degree in Information Technology, Business, Computer Science or a related discipline

Specific work experience:

- 5-10 years experience with business, and/or process environment and standards

- 5-10 years Business Relationship management experience

- 5-7 years of effective people and/or process management experience

- ITIL certification an asset

- Project Management or Business Analysis certification an asset

- Experience in vendor and financial management

- Technical / functional skills:

- Full range of IT knowledge and experience

- Strong project management capabilities of large programs involving key business functions

- ln-depth knowledge of the implementation methodology/approach and process (ERP, CRM, Industrial Systems)

- Ability to collaborate with a large staff of highly trained IT professionals

- Strong analytical, design and development skills including troubleshooting and integration of IT technologies

- Strong competency in harnessing efficient and effective solutions to diverse and complex business problems

- Knowledge of best practices to guide teams through issues related to the design, development, and deployment of mission critical information and software systems

- Ability to identify business priorities and match with resource capabilities

Behavioral competencies:

- Ability to communicate openly and effectively with senior management, Business Units management, with other IT managers, with staff, and with many diverse constituencies

- Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance to service level commitments

- Ability to manage multi-cultural and multi-located teams

- High willingness to drive transformation and service improvement

- Strong customer / end-user / client service orientation

- Highly self-motivated and directed

- Keen attention to detail

- Capability for problem solving, decision making, sound judgment, assertiveness

- Strategic Partnering

- Establishing Strategic Direction

- Driving Innovation

- Cultivating Networks and Partnerships

- High Business IQ

- Business Savvy

- Excel at the Portfolio Management Discipline

- Sharing Responsibility

- Have Excellent Knowledge of the Provider Domain

- Business Partner Focus

- Energizing the Organization

- Emotional Intelligence

- Skilled in Business Transition Management

- Leading Change

- Inspiring Excellence

- Powerful Communicator

- Compelling Communication

- Executive Presence

- Authenticity

- Leadership and managerial abilities:

- Ability to adapt and drive change

- Ability to motivate teams through influence

- Ability to deal with ambiguity and transition to action

- Drive continuous process improvements

- Knowledge of existing business and IT processes and technologies

- Knowledge of Global and Corporate applications and Business Processes IT enables and supports

- Linguistic skills:

- Excellent English (written & spoken) - other languages specific to region are a plus