Senior Manager - Risk & Compliance - BPO/IT

Regulatory, Contractual & US Healthcare compliances:

- Ensure compliance to HIPAA & Hi-Tech requirements framework through audits, policy updates, external certifications, internal awareness, etc.

- Periodically update policies and document new procedures / guidelines to update the compliance plan in line with operating changes.

- Work with legal & training teams to drive the compliance programs for awareness and update of important US healthcare regulations as applicable to business.

- Work with VP, Finance, HR & Legal team across all locations to consolidate & present the compliance to regulatory requirements periodically to LT and Audit Committee.

- Update the customer contractual checklists and monitor compliance to same through periodic reviews

- Train the team on compliance programs to deliver standard compliance experience across the locations.

Enterprise risk management (ERM), Management reviews, Investigations & Internal Audits

- Work with Head of the function for CXO / Audit committee & Board reporting presentations.

- Develop risk- based audit & compliance plan to monitor the key risks.

- Conduct independent risk reviews based on above plan to monitor critical risk areas.

- Drive independently the risk management program across organization.

- Lead & drive risk implementation committees involving cross-functional teams.

- Propose annual Internal audit plan to cover effectively the key risk areas & provide assurance

- Independently investigating and designing remedial measures on matters related to compliance to corporate policies, ethics, client contracts and regulatory matters.

- Engage in effective risk discussions with Senior Leadership and facilitate updating of Risk registers.

- Ensures periodically updating of risks to LT and in audit committee presentations.

- Support update & review the risk horizon & policy as per external environment and policy on periodic basis

- Propose Annual compliance program based on risk environment and key updates / changes internal & external environment / business/ industry/ regulations.

- Facilitate Meetings /trainings /awareness sessions / programs on core policies like ERM, ESG, Anti Bribery, Whistle-Blower, HIPAA, Environment Social & Governance policy, etc.

Project management:

- Identify the improvement programs through risk reviews and propose the remedial programs like automation / process transformation, etc.

- Work in Collaboration with cross-functional teams to drive these programs.

- Capability to work & deliver in VUCA (Volatile Uncertain Complex and Ambiguous) environment.