- Minimum 8 years of experience in a MIS management role - Should have managed Contact Center MIS - Should have understanding of Contact Centre Operations KPIs - Ability to establish credibility and rapport with all key stakeholders including product, marketing, engineering teams - He/she should thrive in a fast-paced and ambiguous environment. - Should have done Contact Centre volume forecast & capacity planning - Should have strong MIS & analytics skills - Candidate should possess good knowledge and hands on experience on advance Excel/VBA, PPT, MySQL & PowerBI - Ability to handle pressure - Strong written and verbal communication skills - Should have good presentation skills

Others

Senior Manager - Resource Management - Contact Center 

Senior Manager - Resource Management - Contact Center  ,Job Description for Senior Manager - Resource Management - Contact Center  in T3Cogno Private Limited in  Others for (10-12) years of experience. Apply Now!

Job Description for Senior Manager - Resource Management - Contact Center  in T3Cogno Private Limited in  Others for (10-12) years of experience. Apply Now!