Senior Manager - Quote to Cash - Billing/Cash Application/B2B Collections Process

Description : Senior Manager - Quote to Cash (Billing, Cash Application & Business to Business Collections Processes)

Position Description :

The individual is responsible for designing, implementing and enforcing policies and procedures, as well as streamlining effective billing, cash application & collection processes across multiple businesses. This position is highly visible and requires a strong senior manager / leader with the ability to prioritize, plan, and direct the supervisors / managers and teams.

This Senior Manager is responsible for managing the following teams :

- Billing: Billing and invoicing; Maintain monthly invoicing process to ensure timely, accurate billing.

- AR

- Cash Application: Timely and accurate application of Cash received by the business.

- Business to Business Collections (Preferred) : Position in this function contact customers to determine reason for payment delinquency, negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments like generating & sending dunning letters. 30% of the work is expected to have voice interactions with clients in B2B environment. Handle unresolved inquiries/issues. Responsible for developing, implementing, maintaining and managing organization policies on Collections practices.

- AR Reconciliations (Preferred)

Detailed Responsibilities :

- Full responsibility and accountability for the entire QTC function including people, process and customer management.

- Ensure seamless migration of billing & collection processes to offshore.

- Month-end closing of the billing group information & ensure invoicing is happening timely & accurately.

- Ensure cash is applied timely & accurately.

- Manage teams of business to business Collections with a combination of both voice & non-voice activities.

- Discuss and agree on KPI's and SLA's with business and ensure adherence to the same.

- Manage and handle effectively escalations raised by the clients.

- Oversee and streamline Billing,Cash Application and Collections processes.

- Review of Forecasting of Committed payments and DSO for the Collections teams.

- Review of Accounts Receivable Reporting / Accounts Receivable Data.

- Plan and implement quality assurance for all QTC processes.

- Personnel development; staff meetings.

- Staffing discussions and planning/interviews; Team building.

- Assist with the implementation of new billing system, process enhancements, etc.

- Working directly with the onshore QTC managers to strategics and execute plans for the process.

- Special focus on process improvements, Lean, 6 Sigma to take the QTC processes to the next level.

Other skills required for this role :

- Proven track record for improving process efficiencies and solving problems.

- Excellent written & verbal communication skills.

- Strong leadership skills with an ability to motivate direct reports and extended teams.

- Detail oriented with an QTC background.

- Excellent communication skills both written and verbal and inter-personal skills.

- Excellent analytical and problem solving skills.

- Ability to manage multiple projects concurrently.

- Establish strong working relationship with onsite leads and key stakeholders.

- Build a strong team, drive employee engagement practices, Talent Management and drive employee Retention.

- Self-starter, someone who can work with minimal supervision and ability to provide right directions to supervisors / managers / teams.

Experience :

- 12+ years of overall End-To-End experience in Billing, AR & Collections processes in an offshore environment preferably someone with US services QTC exposure.

- Minimum 6 years of experience in collections role (business to business - B2B) having a combination of both voice & non voice activities.

- Experience in handling voice collection/billing processes in the past is a must.

- Proven experience of migrating billing & collections process to offshore & stabilizing the same.

- Experience of handling teams of 30-40 FTE's in Billing, AR & Collections processes.

Educational Background :

- B.Com / M.Com / MBA Finance

Shift Timings :

- India shift- 2:30 PM to 12.00 AM IST; for a week during each month close, should work in US shift.

- Flexible to work any shifts as would require covering some Global teams.

- During knowledge transfer period (approx. 3 months), should be ready to work in the evening shift (5.30 PM to 3.00 AM IST shift)

Requirement :

- Valid Passport

- Good to have US Visa