Senior Manager - Quality & Training - BPO

Role: Senior Manager - Quality and Training

Industry: Airline/ Travel/ Airways

Location: Mumbai

Experience: 12+ Years

Role Summary:

- Provide Training and quality support, drive process improvements

- Ability to lead a team, coordinate with other locations and drive standardized practices

- Meet the external & internal quality metrics

- Strengthen quality management processes/framework to improve quality delivery

- Adoption of Global processes and practices , to standardization

- Ensure improved learner experience by standardizing all participant guides, program presentations, facilitator guides, and other collateral material for current Internal training programs.

- Lead Governance & performance reviews for areas driven by Training and Quality team

- Should drive Process Control & Compliance in addition to managing Audit requirements

- Should have persuasive, collaborative and influencing skills

- Strong interpersonal skills to manage client expectations/engagements effectively

- Excellent Transactional Quality Domain Knowledge