Senior Manager - Project Management

Responsibilities:

People Management

- Work with transition team for any new transition for the Transition Management in the team.

- Responsible for team right from appropriate talent acquisition, on boarding, retention strategy and employee engagement.

- Talent management

Responsible for KRA and goals. Define objectives at team member level, lead performance evaluation sessions after interacting with stakeholders and normalization across teams.

Talent assessment and individual development plans for the team

- Team development- applying coaching and mentoring skills; Identifying training needs and working with Learning & Development team to fill skill gaps.

Delivery Management

- Support Onsite Managers in Workload forecasting & planning, process standardization.

- Productivity Enhancement, Governance and Control.

- Leverage cross functional synergies, Backup and succession planning across teams.

- Identifying improvement opportunities and executing the same.

Engagement Management

- Collaboration with multiple stakeholders across the organization to ensure that set objectives are met

- Regular reporting of progress, issues, risks, and working with the relevant stakeholders to resolve issues

- Grow the engagement - work closely with the Engagement leader and BPS leaders to navigate the BPS partner organization and identify opportunities for the project managers, project analysts & support analysts.

- 15+ years of progressive leadership experience, with at least 7+ years of experience in project management and managing team of PMs and project coordinators.

- Preferably worked with stakeholders in North America.

Brief summary (Mandatory skills) : 

- Strong people management experience, person should have directly handled Project Managers.

- International stakeholder management.

- Technical Background is mandatory and currently person should have technical skills.

- Team handling experience.

- Service delivery management.

- SDLC

- Delivery management end-to-end.