Senior Manager - Process Transformation - Healthcare

We have an opening for one of our Top Healthcare MNC clients based out of Gurgaon

Role : Senior Manager - Process Transformation

Location: Gurgaon/NCR

This position acts as an expert on Project Management methods and tools to prioritize, advise or lead cross-functional, global projects that improve the delivery capability and efficiency of Global Business Services. The position requires strong collaboration, communications, leadership and change management skills as well as experience driving large-scale transformations.

Key Responsibilities :

- Business Partnership

- Work with strategic business partners and other shared services leaders to proactively identify, prioritize, facilitate and lead programs for Global Business Services

- Support the delivery team within Asia with program management capabilities

- Project/Program Management

Core skills :

Analyze Problems : Quantify project findings and synthesize results.

Make Recommendations : Document and present project conclusions to businesses, functions and senior management.

Implement : Facilitate the successful implementation of Service Infrastructure recommendations

- Document and present project conclusions and deliverables to businesses, functions and management with recommendations. Demonstrate proficiency effectively presenting complex topics in an easy-to-understand manner and facilitating meetings with Directors, Vice Presidents, and Business owners.

- Create solid business cases and selling messages to articulate the value proposition to advocate for and support the change.

- Direct and/or indirect management of the budget for one or more projects/programs

- Lead multiple/complex implementations by developing and executing well-structured work plans, facilitating project and sponsor meetings, managing project budget/expenses, and using Lean Business Process tools/ methodologies and Project Management tools/methodologies

- Lead, oversee and influence others, especially to deliver projects on-time, on-budget, and to achieve/exceed the project goals.

- Facilitate issue escalations and resolution via coordinating solution development across the project team, steering committee, and key business stakeholders

- Analyze root cause problems and process mapping, assessing metrics, quantifying project findings, benchmarking performance, and synthesizing results. Recommend and implement methods to sustain improvements through metric and control monitoring

- Make continuous improvement recommendations and present project conclusions to businesses, functions and management by leveraging leading practices, monitoring performance metrics, and benchmarking performance across end-to-end business processes

Leadership :

- Ability to manage and inspire a cross-functional global project teams

- Ability to directly manage and act as a local matrix manager to Global Business Services team members

- Motivate, mentor and teach others the principles and tools of Project Management with the ability to share examples across end-to-end processes, offer alternatives, and provide constructive feedback to create a culture of continuous improvement.

- Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.

- Demonstrate proficiency effectively presenting complex topics in an easy-to-understand manner and facilitating meetings with with Directors, Vice Presidents, and Business owners

- Monitor and ensure compliance with company policies and procedures

- Global awareness and sensitive to multiple cultures

Performance Outcome Criteria :

- Performance improvement metrics (e.g. reduced cycle time, improved working capital) and business case realization.

- Client feedback regarding project quality, timeliness, effectiveness and the SI Leader's effectiveness in fulfilling job responsibilities and solving problems, etc.

- Timeliness and quality of end products (e.g., final documents)

- Expansion of Shared Service process improvement capabilities

Basic Qualifications :

- Bachelor's degree required, MBA preferred.

- 10+ years of progressive Shared Services/Global Business Services experience.

Technical skills : Full life-cycle Business process improvement methodology (including lean Six Sigma). ERP experience (SAP preferred).

- Global implementation experience. Functional knowledge of key business processes (order to cash, source to pay, record to report, hire to retire).

- Superior problem solving skills, leadership qualities, influencing, communication and consulting skills, team/interpersonal skills.

- Outstanding ability to diagnose problems which could be related to process, technology, strategy or people and put in place actions/measures.

PC literacy : ability to quickly learn and productively use new software applications

IT technical skills : Must understand the underlying technical aspects of implementation large scale technology programs which support global process improvements.

- Strong leadership skills and ability to motive global teams working under tight timelines/budgets

- Strong financial acumen to develop business cases that support new or improved service proposals

Executive presence and influence skills : Ability to develop strong, compelling value propositions and influence executive levels stakeholders.

International experience : Self-awareness of communication styles and cultural differences

Consultative style : Ability to formulate and articulate a perspective and present it in a way to create understanding and alignment on issues (from strategy to tactics)

Shared Services Experience : Service management, operational metrics and scorecards, and experience within a progressive global shared services operating model (preferred).

Lean Experience : Preferably exposure or involvement in Kaizen facilitation and execution process mapping, and ability to identify, prioritize, and implement continuous improvement ideas and initiatives. Lean Green or Black Belt is an asset.

PC literacy: Interested and ability to quickly learn and productively use new software applications.

Language : Fluent in English. An additional language is an asset.

Travel : Occasional, limited travel to other BSC sites may be required.

Quality Requirements :

- In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

- Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.

- Establishes and promotes a work environment that supports the Quality Policy and Quality System.