Senior Manager - Process Excellence/Continuous Improvement - Global Shared Service Center

Skills & Competencies:

- Minimum of 10+ years of experience in process improvement, process excellence, or business process management roles, preferably in supply chain, logistics, or finance.

- Strong expertise in Supply Chain Management, Freight Forwarding Operations, Customer & Vendor Master Data Management, and Finance.

- Analytical thinking and problem-solving skills to identify risks, develop mitigation strategies, and make informed decisions.

- Data-driven mindset with experience using data analytics tools such as Power BI, Tableau, or similar.

- Excellent organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.

- Proficiency in process improvement methodologies such as Lean Six Sigma, Kaizen, or BPM is essential, and candidates with certifications in Lean Six Sigma (Green Belt, Black Belt) or similar process improvement certifications will be highly desirable. PMP certification will be an added advantage.

- Demonstrated success in tool and system integration, with hands-on experience in ERP (Oracle), Master Data Management (MDM), and automation platforms (e.g., RPA).

- Strong leadership abilities, with a track record of successfully leading cross-functional teams.

- Excellent communication and stakeholder management skills, with a proven ability to lead c hange initiatives and collaborate across departments.

Education & Qualifications:

- Bachelor's degree and above.

- Lean Six Sigma or PMP/PRINCE2 certification or other project management qualifications