Senior Manager - PMO

Sr Manager-PMO

Each client is referred to as an engagement and the PMO is responsible for implementing the integrated service delivery model and subsequent delivery of services as per the service level agreements. Globally, tax and accounts preparation activities are conducted mostly in the local countries and hence requires a wide network of company professionals to work together to deliver to the client expectations.

Job purpose :

During the Transition phase :

- Support the Engagement Leader to ensure efficient and effective transition and implementation of services to the company, including interfaces with client local country contacts, shared service centers, tax/finance stakeholders and related network

- Develop and manage transition plan, including roadmap, work plan, budget, timeframe, responsibilities and accountabilities

- Ensure a good working relationship with the client, any relevant third parties (e.g., BPO provider, attest firms, etc.) and company network, in particular their counterpart(s) in client organization.

- Drive discipline and careful management of the definition of scope to ensure the services are consistent with those agreed and any scope of services beyond agreed scope are properly considered, scoped, agreed with appropriate fees.

- Monitor, control and communicate status during transition and implementation, against SLAs/KPI- s, contractual requirements, service quality and financial budgets.

- Ensure changes in scope are agreed between company and Client including contractual agreement and commercial/fee implications

- Successfully resolve any issues that have been escalated to them or escalate any non-resolved issue to the steering committee

- Proactively consider and identify any potential additional needs, service opportunities and efficiency/service level enhancements

During Service delivery :

- Support the Engagement leader to ensure the delivery of exceptional client service, day-to-day oversight and management of our global/regional service delivery.

- Ensure a good working relationship with the client, relevant third parties (e.g. BPO provider, attest provider, etc.) and network, in particular their counterpart(s) in client organization. Key client interfaces may include global/ regional contacts

- Execute disciplined management of in-scope services to ensure the company's services are consistent with those agreed and any scope of services beyond agreed scope are properly identified, scoped and fees agreed in advance.

- Monitor and report against SLAs/KPI- s, contractual requirements, service quality and financial GCR budgets.

- Ensure changes in scope/fee are agreed between the company and Client (and other 3rd party when appropriate) - including contractual and commercial agreement.

- Successfully resolve any issues that have been escalated and further escalate any non-resolved issues to the GEL.

- Manage the annual - roll-over- process, including any scope/fee changes, contract renewals, data refresh.

- Proactively consider, identify and share with the engagement leader any potential additional needs, service opportunities and efficiency/service level enhancements

Desired skills requirements :

We are looking for candidates with the following :

- Project Management

- People Management

- Service Delivery and operations management

- Risk and issue management

- Sound understanding of Finance process

- Stakeholder and Budget management

- Contract and SLA management

- PMP Certification desired

You will need to :

- MBA/BE with Minimum 10+ years of corporate experience of which at least 4 year should be in project delivery

- Have effective communication skills - both written and oral

- Have formal education in Commerce/Finance

- Demonstrate strong organizational skills and structured thinking abilities

- Demonstrate strong interpersonal and analytical skills

- Demonstrate an eye for detail

- Be flexible and willing to adjust responsibilities to align with developing business needs

- Be proficient in MS Project/Word/PowerPoint/Excel - working knowledge of MS office