Senior Manager - Organisation Development - BPO/ITeS

Senior Manager Organisation development

Job Details:

Description:

Details:

Job Title: Sr Manager - Global OD

Reporting to : GM - Global OD

Location : Bangalore

Working Hours/ Days : 9hrs/5 days

Shift : 12:00 to 9:00pm

Team Size: IC role

Desired skills and qualification: MBA/ Master's degree in Human Resources Management, Psychology, Organization Development or equivalent. (From Tier 1 institutes)

Experience (years): Work experience of 5 - 10 years; 5+ years' experience in L&D/leadership development/Behavioral learning;

Certifications (Technical / Non-technical), if any :

- Applicable Training and Development certifications preferred. Certification in psychometric tools preferred.

- Objective and responsibility

1. Primary responsibilities:

a. Customer related:

- Help improve and build the OD culture and vision in all processes within the Business and deploy strategic people development plans

- Serve as an effective business partner, supporting the development, implementation and delivery of Learning Solutions

- Develop, implement and facilitate training programs (Behavioral and Leadership) for target audience

- Design learning strategies to fill needs as identified through analysis and in partnership with Operations and the Process Leadership Team through training, coaching and OD projects

- Ensure regular and effective stakeholder interactions

b. Financials related :

- Plan the implementation and facilitation of activities and events to ensure that operations are managed effectively within authorized budgets

c. Process related :

- Develop/ Deploy evaluation and validation instruments to collate and interpret data, assessing operation training needs and training program effectiveness

- Implement Performance management tools and techniques

- Identify skill and knowledge requirements for Processes through TNIs

- Actively pursue self-improvement opportunities through on the job processes

Knowledge:

- Deep knowledge of Adult Learning principles, techniques to engage participants in the virtual and F2F environment, coaching and project management

- Good understanding of business & its functionalities in general and service industry

- In-depth Knowledge of Leadership Development & Behavioral Concepts

- Excellent analytical skill and knowledge of related tools will be preferred

- Knowledge of LMS, learning tools and virtual collaboration tools essential

Skills:

- Excellent facilitation, coaching (both in the virtual and F2F environment) and organizational development skills targeted towards employees across levels.

- Proven client relationship and consulting skills

- Good Interpersonal skills and expert in leading teams across locations

- Proven ability to analyze client needs and agree on client specifications for learning content/materials

- Ability to handle and deliver many and diverse projects and tasks including partnering with external entities (as required)

- Excellent listening, oral, and written communication skills.

Attitude :

- Positive outlook towards challenges and problem-solving

- Highly motivated to engage a group of individuals

- Self driven and Assertive

- Enthusiasm, flexibility and creativity at work

- Strong technical/operational knowledge

- Ability to work in a diverse environment

Domain expertise, if any:

- 5+ years proven success as an internal/external trainer in behavioral/ managerial training and development practitioner with experience in coaching, mentoring and delivering talent development projects to fulfill business needs.

- An understanding of the Healthcare BPM specially Provider Business will be an advantage