Skills - "Order To Cash", "Accounts Receivable", Billing, Collections, "Cash Applications", "Order Management", Accountant , "Tower Lead"
Job Type - Permanent
Description - Lead the Global Order to Cash Operations for a large logistics multinational leading a team of 100 professionals across billing, accounting, collections and cash applications
Client Details :
Our client is one of the top 10 global companies by revenue in the shipping and logistics sector. Deploying a combination of cutting-edge technology and a clear business and people strategy, our client has won numerous awards in the last 5 years
Description :
As a Senior Manager - Order To Cash, your role will include:
- Ensuring that overall delivery of services to BUs meets or exceeds agreed KPIs and SLAs defined between Operating Companies and SSC and is within a strong internal control framework.
- Providing the environment for the O2C team to achieve and sustain best practices in effectiveness, quality delivery and efficiency within a strong internal control framework which covers end to end O2C delivery through the Service Center Partnering with the Service Management team to:
- Developing and track Service Level Agreements (SLA) to ensure service delivery excellence.
- Providing input to service reporting.
- Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case
- Acting as a point of escalation within the O2C process for critical/complex service issues
- Experience of managing a client-service oriented function (preferably shared service setup) in areas like large corporate initiatives/projects, strategic thinking, relationship management, financial budgets and processes and recruiting, developing, coaching and monitoring employees.
- Knowledge of general accounting practices, financial management, sourcing, and contracting processes
- Ability to thinks strategically; taking a balanced short and long-term view when solving problems; ability to utilise information from a wide variety of sources
- Opportunity to scale into a leadership/ executive role
- Industry-leading benefits, pay and rewards
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