Senior Manager - Order Management - Semiconductor Manufacturing Firm

Industry - Semiconductors / Electronics

Category - Operations

Skills - Order Management, SAP, Order Fulfillment, Customer Support, Customer Order Management, Customer Service

Job Type - Permanent

Job Description :

- Senior Manager - Order Management to service the order management requests of the global customers in regions across the globe.

Client Details :

Our client is a leading MNC in the Semiconductor Manufacturing space and has a presence across 17+ countries. They are looking to hire a Customer Service leader to support order management activities for global geographies for their Spare Parts and the position will be based out of Bangalore.

Description :

Reporting into the Head of Customer Service and managing a team of 15-18 people, you will be responsible for :

- Managing customer service for global customers with a team of 15-18 people split majorly amongst two regions.

- Specific business processes in support of spares operations, such as Quotation Process, Service/Sales Orders and Consignment Process (Quote to Cash Cycle), managing OTD, and handling of global customers.

- Managing key departmental activities including but not limited to Budgeting and Forecasting, Infrastructure management, and Hiring, Training and Organization Development

Profile :

- Ideally you are an Engineer preferably Electrical/Electronics or Mechanical and should have overall 12+ years of experience in which atleast 6-8 years of relevant experience of handling order management for global customers in relevant industries such as Electrical/Electronics, Machine Manufacturing, Automation and Automotive for Spare Parts.

- You must have SAP Sales and Distribution Module experience. You must have experience of handling customer service for global regions. You should have managed front-line managers and a team of atleast 8-10 people. You should have business acumen and problem-solving skills.

- You should have demonstrated success in executing Lean, Six Sigma and RPA frameworks on your processes. You should be open to travelling and to flexible work shifts.

Job Offer :

- Great Culture

- A succession plan role to head Customer Service from India

Contact - Varad Maheshwari - +91 (0) 22 4236 3367

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