Senior Manager - Operations - IT Infrastructure

Senior Manager-IT _Pune

- Manage all operations related to IT infrastructure and service delivery

- Understanding business cycles, you will ensure that recurring business process run smoothly

- Provide technical leadership, create and manage infrastructure plan and standards according to IT strategic plan and roadmap

- Manage implementation and enhancement of IT infrastructure projects

- Manage change initiatives properly and in a systematically manner to ensure availability, performance and reliability of the systems impacted by change

- Organize, supervise, and develop the Helpdesk/IT Support team.

- Work with business partners to understand how IT affects an organization and link it to business processes and operational tasks.

- Influence, manage and lead negotiations with stakeholders.

- Lead Operations reviews of IT services covering Employee Satisfaction, SLA performance, Operational metrics (Aging tickets, Tickets quality, IT assets allocation/deallocation etc.)

- Manage and monitor licenses, subscriptions, and user management as necessary

- Inspire continuous improvement of all IT team processes and initiatives; you'll get behind our Fulfillment department continually driving operational excellence

- You will manage demand from users on IT services and supervise the delivery

- Deploy, Install, Configure and administer Linux Systems and Servers.