Senior Manager - Operations - Internet/Online/Retail

Senior Operations Manager

Position : Senior Operations Manager

Retail Systems helps the company's retail business grow profitably by providing automation and tools for increasing selection, lowering prices optimally, managing in stock and getting the best terms from our vendors.

The pricing operations and analytics team within Retail Systems manages pricing decisions for millions of items sold worldwide. This team is based in the comapany's India development center and has complete business and functional ownership.

Job Description :

- The operations leader role is a critical role within Retail System focused on expanding leadership position in price competitiveness.

- It will be based in Chennai and reports to the senior operations leader.

- Every year, selection addition to the catalog (Earth's largest selection) coupled with changing competitive dynamics in the market segment puts the onus on this leader to find scalable and efficient processes to stay competitive.

- You will work with various business and technology teams world-wide in developing operational processes, and driving alignment to deliver business outcomes.

- As part of the leadership team, you will work on developing the pricing algorithms and strategies.

- You will drive timely, accurate and efficient processes to ensure price competitiveness though relentless process improvements.

- You will manage program managers, operations managers, as well as a large operations staff and will regularly interact with Senior Leadership at the category leadership and director level.

Ideal candidate Profile :

- A successful candidate will have an established background in successfully managing critical and complex business processes, excellent communication skills and an ability to deal with a fast paced environment.

- You must be very comfortable defining, developing and using metrics to drive the vision and manage the business.

- The candidate will have a demonstrated record of team building and execution in a high volume operational environment and be able to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains.

- This requires a person that is very metrics driven, and a vision to scale the business.

- The candidate must have a proven track record of partnering with technology teams and leveraging automation to drive efficiencies in operational processes. The candidate must have a proven track record in hiring and developing leaders.

Basic Qualifications:

- Bachelor's degree in business, finance or operations management required. MBA or six sigma certification is preferred.

- 10+ years of work experience with at least 7 years of people management and at least 3 years of owning a complex and critical business process end to end.

Preferred Qualifications:

- Business analysis acumen, with substantive experience measuring the success of a complex business process and proposing new business opportunities.

- Operational support and passion, with experience in establishing, measuring, and meeting service level agreements, improving the availability, performance, and quality of systems, and managing complex on-the-fly operational problems.

- A track record of communicating worldwide with executives and non-technical leaders, experience with multi-national companies, and dealing with customers across the world.

- Demonstrated ability to hire and develop strong operations team members and leaders.

- Outstanding attention to detail; Exceptional problem solving & analytical skills.

- Ability to work effectively & independently in a fast-paced environment with tight deadlines