Division : Operations Department : Operations Sub- Department : Operations Job Title : Senior Manager - Operations Reports to : Head - Operations Span of Control : 5-6 DRs, indirect team of up to 150-200 Job Purpose : To ensure a value-added experience to all operating companies (customer) by partnering and influencing to drive operational efficiencies, automation avenues and continuous capability development. Job Dimensions : Knowledge and Expertise : - Recognized internally as an expert in a domain of business, product/services or a particular marketplace. - Is viewed as a critical role within the organization and has market eminence. - Is viewed by senior customer contacts or internal stakeholders as a peer and an influencer of the organization's resources. Job Complexity : - Work is complex and requires judgment to arrive at often path breaking and innovative solutions to problems. May require leveraging experience within and/or outside of the organization to solve problems. - Interprets internal or external business issues and recommends solutions. Leads process improvements. - Is viewed by the team as an industry expert and is often the &#39;Go &#39; to&quot; person for complex / sensitive issues in an area of expertise. Client Relationships / Communication Skills : - Interprets or explains data or information to deliver messages to audiences not knowledgeable about the subject matter. - Role is consultative and may not have an authority to affect decisions and outcomes People Management and Strategic Impact : - Translates strategic objectives into operational goals and steers the direction of the division towards the achievement of overall objectives. - Accountable for individual or team results. May impact business measurements, customer satisfaction, business costs for the division/sub function Financial Impact : - No direct / indirect accountability to functional budget or costs. Supports in cost management through achievement of functional goals and leading process improvements. Geographical Impact : Primarily UK Principal Accountabilities : Delivery Management : - Understanding and managing the end client/ customer requirements and ensuring delivery as per agreed standards to internal and external stakeholders - Periodic assessment of MI to identify trends and address client service related issues - Contributing to the revenue/ profitability of business units Transition : - Identifying opportunities for offshoring processes from operating companies by influencing key stakeholders - Seamless migrations while ensuring minimal adverse customer impact Operational Excellence : - Building value by creating process efficiencies through upstream & downstream impact in business - Building a knowledge organization and encouraging, leading and guiding teams to build depth and breadth of technical expertise Risk Management & compliance : - Enforces a regular risk review to create significant R&C profiling (risk register) and resilience in operations through tools like FMEA, Business Continuity management etc - Will be required to benchmark best risk practices to help create an operational risk strategy for company. Strategic Orientation : - Lead short-to-medium planning for people, process and technology for teams and translate plans to specific actions for teams - Understand how commercial value is added to business to anticipate impact of external developments on organisation/ function and enable teams prepare for the same Stakeholder Management : - Proactively seek feedback from stakeholders to bring about changes in local teams, to establish stronger systems and processes - Build credibility for local teams by showcasing available talent at regional/ global platforms, while looking for opportunities to expand their contributions to the organization - Enable teams understand and appreciate the client&#39;s context, create a culture of keep the client experience at the helm of all services People Management : - Manage and improve current performance in teams, and develop capabilities for future needs of the organisation/ function - Mentor team members to take on larger responsibilities and build clear career paths by assessing performance and potential, at all levels - Create a culture of learning and continuous improvements in teams - Build networks across functions and create opportunities to share learning across departments and help create a unified people capability Change Management : - Create a positive experience around change by Implementing and managing change plans in teams, enabling them to see benefits of change - Break down barriers and impediments to change through robust communication on change plans and continuous involvement in change process Framework & Boundaries : - Delivery as per agreed and defined operating standards Relationships : Subordinates : - Day to day interaction with DRs and team to provide advice on exceptions - Weekly interactions with DRs to review BAU - Monthly interactions with all team members to review BAU & performance Superiors : - Day to Day interaction with reporting authorities to provide update on progress - Fortnightly interaction with the Operations Director for updates on projects and objectives - Periodic interaction with CEO for updates and understand organisational strategy and priorities Others : - Within the company: Periodic interaction with stakeholders (CFO/FD) to obtain feedback and consult / update on changes if any. - Outside the company: Connect with Senior leadership in other organisations when attending any Finance / industry seminars Person Specifications : Education : Essential: Graduate in any degree Desirable: Post Graduate degree/ diploma in Management Work Qualifications : Desirable: LEAN / Six Sigma / KAIZEN Training : Desirable: Leadership Skills Development Experience : Essential: 10 - 12 years of experience in operations in financial services/ ITES or off shore processing organizations with proven track record in service delivery Desirable: - Experience of having worked with multiple stakeholders in the past. - Transition / migration experience of large processes Knowledge : Essential: fundamentals of operations management, quality tools Desirable: understanding of insurance and financial services sectors Skills & Abilities : Essential: - Analytical ability and Decision making - Communication, Influencing and Negotiation skills - Leadership and People management - Change management - Planning and Organizing - Resource Management

Mumbai

Senior Manager - Operations - Insurance Broking Firm 

Senior Manager - Operations - Insurance Broking Firm  ,Job Description for Senior Manager - Operations - Insurance Broking Firm  in MARSH MCLENNAN GLOBAL SERVICES INDIA PRIVATE LLIMITED in  Mumbai for (10-12) years of experience. Apply Now!

Job Description for Senior Manager - Operations - Insurance Broking Firm  in MARSH MCLENNAN GLOBAL SERVICES INDIA PRIVATE LLIMITED in  Mumbai for (10-12) years of experience. Apply Now!