Senior Manager - Operations - Insurance

- 15+ yrs of experience, with at least 2 yrs in an Sr. OM role, with atleast six to seven years in a managerial role

- Should have handled a span of 200+ FTE with 1-2 OM's reporting to him/ her

- Should have worked in the Insurance domain, preferably commercial insurance

- Onsite transition experience is a must

- Should have a good exposure to Process Improvement tools and techniques

- Should have been part of Process Improvement projects (Green Belt, Lean, re-engineering projects)

- Preferably have related industry certifications

- Should have a strategic bent of mind

- Will be leading a function/ division

- Will be part of Leadership Team and responsible for driving on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes

- Manage client relationships and escalations

- Explore opportunities to move processes to other locations

- Identify onshore opportunities for existing and new processes, scoping, identifying new areas of work

- Lead special projects/organization wide initiatives

- Integrate domain knowledge & business understanding to create superior solutions for the client