Senior Manager - Operations Excellence/Process Excellence - Source To Pay/Procurement Domain - BPO/KPO

Operations Excellence - Process Excellence (Procurement), L6,

3 Openings

Annual Salary : 32 - 46 LPA INR

Work Location : Gurugram, India

Domain: BPO/KPO/ITES/CRM/Transcription/E-Learning

Job Description:

Job Skill: Process Excellence

Designation: Career Level - 06 - Senior Manager

Qualification : BE/ B. Tech or any Post Graduate / MBA

Domain - Procurement / Source to Pay

Work Experience :

- 12+yrs of experience in Process Transformation, Process Automation, Operational Excellence, Quality

- 15+yrs of overall experience (Business Process Management /Outsourcing Experience preferable)

- 7 to 8 years of domain experience in Procurement.

Key Skills :

- Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background

- Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap

- Should have delivered large scale end-end Process Transformation projects for global clients

- Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions

- Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project.

- Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel

Responsibilities:

- The key responsibilities include driving Process Transformation roadmap, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices and Agile Automation

- Drive Business Excellence (BE) value proposition and secure BE involvement in most complex onshore delivery deals

- Clear thought process to lead, guide and develop team to provide services to cluster of clients

- Strategic thinker leading the team

- Lead Business Excellence span across Operating Group / Delivery Region

- Own and deliver the Geo Automation in concert with respective delivery teams.

- Maintain team flexibility and skills to be able to support recovery work as needed.

- Maintain team recoverability

Essential Functions :

- Transform the organization from focus on conventional detection and containment to focused on best-in-class prevention

- Guide, direct, maintain and monitor all activities associated with the successful application Business Excellence

- Implement systems and processes that deliver improvement toward 100% conformance to customer requirements

- Engaging with Client process team and work on project that improve client processes and drive client value

- Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes

- Build relationships with other regions and global team resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results

1. Mandatory Skills - Transformations, Process Improvements, Process Excellence, Process Re-engineering, Operations Excellence in the Procurement domain.

- Should have driven end to end transformation projects for the Procurement process.

- Needs to be Black Belt certified.

2. Experience Levels - 15+ Years

3. Industry - Procurement / Source to Pay is mandatory. Within this, the candidate should have handled transformation projects in the a) Invoice Process & b) Back office processes In addition, candidate needs to have worked on the following:

c) Sourcing & Category plannings) Procurement Planning) Procurement Analytics & Analysis) Vendor Master Data Management

4. Within Remarks section, kindly mention the candidate expertise in transformation projects handled in the Invoice process & back office processes.

5. Cadre - This is a Senior Manager role & will report to the Associate Director.

Targeted candidates who have min. 3 to 4 yrs of Sr. Management experience & currently operating as - Head/Leader/Director/ General Manager etc. with excellent stakeholder management experience.

6. Target Companies - Candidates may typically have earlier worked in pure manufacturing companies and now moved to corporate / MNC- s/ BPO's - IBM, Wipro, CTS, TCS, WNS, Genpact

7. Job Description attached as a doc file.
 
Client Details :

Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries,