Posted By

user_img

Ashish

Director at Antrors HR Solutions

Last Login: 22 November 2024

Job Views:  
4365
Applications:  424
Recruiter Actions:  4

Posted in

Consulting

Job Code

599070

Senior Manager - Operations & Business Analysis - eCommerce - IIT/IIM

3 - 6 Years.Bangalore
Posted 6 years ago
Posted 6 years ago

Role - Senior Manager - Operations & Business Analyst - E-Commerce

Location - Bangalore

Role:

- Lead & manage micro-claims (all lines) and ensure timely resolution of claims

- Own the P&L for micro claims (across all product lines) and drive efficiencies to optimize cost of claims

- Develop & implement processes for each line of micros-claims leveraging technology and automation

- Collaborate with various teams (claims, contact centre, operation, U/W, finance, compliance, IT, legal & sales) & ensure claims processes are well designed

- Own the micro claims customers and ensure the customer is treated fairly and that the customer receives excellent service

- Analyze and implement best practices (processes, policies etc.) as appropriate to ensure successful delivery of contracted services levels

- Be customer obsessed and design processes that are user friendly and intuitive to achieve high straight through processing and to reduce any manual intervention

- Take full responsibility for the entire micro-claims process, including liaising with customer service, operation, product teams & ensuring timely pay out of claims

- Work with technology & claims specialisation team to automate micro-claims processes to the achievable extent

- Leverage data and analytics for process improvement, fraud detection and management

- Some of the key success factors for the role are micro claims resolution TAT, customer service and satisfaction metrics, degree of automation and cost of claims processing, process efficiency, multiple internal / external stakeholder management

Prefered Candidate:

- Bachelors/Master's degree from Tier 1 colleges - IIT / IIM only

- 3-5 years of experience in leading ecommerce or internet companies or start ups

- Experience of having designed supply chain/back-end processes for scale

- Good understanding of technology and proven experience in using technology to improve processes to improve efficiencies

- Experience in managing problems including multiple stakeholders will be a plus

- Good problem solver with ability to view big picture and also think about commercial implications of solutions

- Go getter attitude with creative lateral thinking abilities

- Highly motivated individual with an entrepreneurial drive to excel

Didn’t find the job appropriate? Report this Job

Posted By

user_img

Ashish

Director at Antrors HR Solutions

Last Login: 22 November 2024

Job Views:  
4365
Applications:  424
Recruiter Actions:  4

Posted in

Consulting

Job Code

599070

UPSKILL YOURSELF

My Learning Centre

Explore CoursesArrow