Senior Manager - Operations - BPO

Sr Manager Operations

Roles & Responsibilities :

- Would be responsible for setting the vision and direction of their teams.

- Span of Control of up to 750 to 800.

- Increase productivity and maintain service levels.

- The contact center provides support to both the North American and European business units in email and chat contact mediums.

- This is a senior-level management position that is fully accountable for the results of the reporting teams at the customer service center.

Eligibility :

- Applicant should have minimum of 5 years of experience as a Manager.

- Should have handled a team size of 500 to 600.