Senior Manager - Operations - BPO

- Must have experience in Managing Operation of International BPO

- Lead stakeholder engagements, ensuring effective client communication through available channels to maintain positive customer sentiment.

- Motivate teams, fostering a culture of continuous learning and skill set enhancement.

- Oversee operations for the assigned line of business, acting as a proficient liaison between internal and external stakeholders.

- Identify and manage operational risks, implementing effective controls in collaboration with support departments.

- Identify opportunities for process improvement, coordinating and implementing various transformation methodologies.

- Over 15+ years of robust operations management experience in BPO/ITES.

- International Experience is Must (Night Shift)

- Experience in client SLA management and adherence, representing business/delivery for transformation projects.

- MBA in Marketing or a related field with Min.15+ Yrs of exp. in BPO & passion for employer branding, & a data-driven mindset. Strong project Mgt. skills. Outstanding Org. & time management skills.