Senior Manager - Operations - BFSI

UK/US Shift

Experience : 5 Years

Working Days : Mon - Fri

Key Responsibility Area:

- Establish effective process controls and review these controls regularly.

- Monitor day to day tasks and ensure accurate delivery on time. Effectively manage and address client escalations.

- Monitor performance of the process based on agreed KPI/SLAs and manage review/governance calls with client.

- Effectively manage team, plan career progression and deal with staff grievances.

- Recruit and manage talent as per process requirement including ramp-ups and replacements.

- Ensure adherence to compliance including internal and external audits. For example, BX audits, ISO Audits etc.

- Continuously work on process standardisation, optimisation and improvement. Diver and support Transformation projects to add value.

- Create opportunities to farm more business from the owned accounts by cross-selling/up-selling. Desired Skills (ASK)

Attitude :

- Professional Attitude

- Self-Motivated Skills

- Excellent communication skills (written and verbal both)

- Logical Thinking

- Time Management

- People Management

- Multiple Client/Account Management Knowledge

- Strong Domain knowledge of F&A outsourcing.

- Excellent communication & presentation skills

- Ability to plan, multi-task and manage time effectively

- Problem solving and Critical thinking

- Committed to personal growth & self development

- Proactive in approach and practice Continuous Improvement.