Senior Manager - Operations

- Managing your area of responsibility, including providing support, absence management, discipline and grievance, and recruitment activities

- Effectively setting out goals and objectives for your team, including those for supervisory roles that may fall under your reporting line and structure

- Acting as a role model and always behaving in line with our company values

- Driving employee engagement by personal interaction and engagement with your team in order to develop and coach them in their duties and responsibilities

- Ensuring all aspects of the required security services are being delivered to the customers' satisfaction and in accordance with the contract.

- Ensuring there are sufficient trained, licensed and vetted staff working at all times to meet customer and contract requirements

- Ensuring contract-required training and screening/vetting have been completed for all security staff

- Developing professional customer relationships, responding appropriately to customer requests and concerns

- Completing effective health & safety assessments, ensuring accurate and timely reporting of incidents, involvement in subsequent investigations and providing input into health & safety committees or forums.

- Completing risk assessments and site evaluations as well as completing monthly performance reports and billing schedules.

- Providing operational support per client's requirement keeping customer satisfaction in mind.

- Preparation of weekly and monthly MIS and effective control of the cost of operations like client margin, profitability analysis and outstanding age-wise analysis.

- Site survey and risk analysis.

- Preparation of site assessment and customized PPT presentation.

- Help to prepare post and site instructions as per site requirements.