Senior Manager - MIS & Analytics/Six Sigma - Life Insurance

OBJECTIVE OF THE ROLE:

To support ongoing projects & participate in processes to improve quality of retention as well as customer engagement/experience

KEY RESPONSIBILITIES :

Weightage:

- Improving existing processes relating to retention

- Enhancing customer engagement (Design + execute educational campaigns + Explore new mediums of communication)

- Understanding existing processes and drive improvements to enhance customer experience

- Interacting with multiple stakeholders to drive execution of projects pertaining to AUM preservation

- Maintaining various databases / creating dashboards to inform senior management about the impact of the initiatives taken by the team

INTERACTIONS

Internal Relations:

Other department and internal team members

External Relations:

Customers

REQUIRED QUALIFICATION AND SKILLS:

Educational Qualifications:

Post Graduate - MBA (preferable)

Work Experience: 5 years

Certifications:

Other skill set:

- Proficiency in MS Office and Quality tools (Six Sigma)

- Analytical & communication skills

- Self-motivated and ability to drive change by executing & monitoring processes