Senior Manager - MIS & Analytics - Life Insurance

Senior Manager - MIS & Analytics -Life Insurance

OBJECTIVE OF THE ROLE : To support ongoing projects & participate in processes to improve quality of retention as well as customer engagement/experience

KEY RESPONSIBILITIES :

Weightage :

- Improving existing processes relating to retention

- Enhancing customer engagement (Design + execute educational campaigns + Explore new mediums of communication)

- Understanding existing processes and drive improvements to enhance customer experience

- Interacting with multiple stakeholders to drive execution of projects pertaining to AUM preservation

- Maintaining various databases / creating dashboards to inform senior management about the impact of the initiatives taken by the team

INTERACTIONS :

Internal Relations : Other department and internal team members

External Relations : Customers

REQUIRED QUALIFICATION AND SKILLS :

Educational Qualifications :

- Post Graduate

- MBA (preferable)

Work Experience : 5 years

Certifications :

Other skill set :

- Proficiency in MS Office and Quality tools (Six Sigma)

- Analytical & communication skills

- Self-motivated and ability to drive change by executing & monitoring processes