Senior Manager - Merchandising - eCommerce

Job Description :

Senior Manager : Platform experience & merchandising

You will be playing a critical role of understanding customer insights and tying it with business objectives. And hence will be bearing the flag of thought leadership and critical thinking for the Organization

Responsibilities :

- Be the owner of consumer & business journey funnel via app

- Understand the meaning of growth- knowing why to do before arriving at how to do

- Define framework, structure & objective led thinking for in-app experience and events for multiple business

- Know the customer: Deeply understand customer behaviour, develop new customer insights

- Work closely with internal wholesale teams to identify, define, collect, and track key business metrics for products or business processes.

- Influence the leadership: Convert strategies into action by liaising with cross-functional leadership and drive the changes required

- Monitoring Biz health - WoW on L0 & L1 metrics & taking necessary actions with POCs

- Working on structural growth initiatives (eg: How to increase purchase, drive acquisition & retention etc)