Senior Manager - Marketing Operations - Managed Services Firm

Marketing Operation

JOB DESCRIPTION : SENIOR MANAGER MARKETING OPERATIONS

| Location: Mumbai | Reports to: Managing Director |

- Were looking for Marketing Operations. Were the global managed services arm of Our Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Our Operations.

- Our quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-market and operating efficiently at scale.

- We are digital professionals committed to providing innovative, end-to-end customer experience solutions focusing on operating marketing models that help businesses transform and excel in the new world, with an ecosystem that empowers our clients to implement the changes necessary to support the transformation of their businesses.

- Were looking to hire leaders in marketing managed services delivery with deep domain expertise in delivering cutting edge marketing services across a range of clients and industries, who bring with them a strong operations acumen

What does this mean for you?

- You will have the opportunity to lead a portfolio of clients and large delivery teams on a journey to Marketing delivery excellence

- You'll be empowered to question the norm and be creative in the way you deliver to innovative marketing operating models

- You'll work in close collaboration with client brand teams and Marketing leadership as well as Our Interactives wide agency network

- You will have the opportunity to provide thought leadership to clients and delivery teams and add value to some of the largest organizations in the world

Your key objectives will be to:

- Delight clients with our delivery, drive continuous improvements on processes, quality of delivery, productivity and best practices across industries

- Help clients and account leads transform the way marketing services are delivered in client organizations

- Manage client and stakeholder relationships - be a trusted advisor and a key advocate of Our and the Our way

- Represent delivery, our services and capabilities to new prospects, in client orals and to other important parties as needed

- Keep the contract true to the original deal estimates in terms on commercial viability, by optimizing costs and reducing overheads

- Identify opportunities to upsell to existing clients and ensure our capabilities are represented in the best manner

- Constantly identify innovation opportunties to add value to client delivery

- Ensure a High-Performance culture by hiring and promoting the right talent

- Maintain high engagement levels within team to enhance career experience

- Mentor and coach individuals to create next line of leadership within team

- Manage contract risks and keep leadership sign-posted, seeking interventions where needed and offering actionable recommendations

- Build capability plans in line with new requirements

- Stay informed on latest market and industry trends and infuse best practices into delivery wherever required

Key Requirements :

- Bachelors degree in Business Administration, Marketing, Computer Science, management information systems, or related discipline, MBA is preferred

- Minimum 15+ years of relevant experience in running managed services delivery

- Must have led large service delivery teams and understands all aspects including but not limited to people, technology, process, finance, business metrics and customer satisfaction

- Strong inter-personal skills

- Ability to forge and maintain lasting professional relationships with clients and stakeholders

- Strong understanding of and experience in the Marketing domain with an emphasis on Digital Marketing

- Ability to motivate others through effective leadership skills combined with a high level of personal energy and enthusiasm

- Ability to work in a highly dynamic environment and can operate effectively in an ambiguous environment, with limited information and move progressively forward using available resources while managing for risks

- Strong contract and financial management expertise