Senior Manager/Manager - Unified Communication - Design/Delivery - IT/Telecom/BFSI

Senior Manager/Manager - Unified Communication

We are hiring for Position of UC Design and Delivery Lead - Chennai

This includes overseeing and managing vendor resources, functional specifications, low level and high level designs and also implementation for the project.

Key tasks include design, documentation, and functional design and use case design, engineering and core implementation skills across a product range or multiple products that are in the UC domain.

Reporting to UC Delivery Head :

Qualification :

Academic & Professional :

- Field of Study Degree in Computing, IT, Engineering

- Certification Project /Program Management Professional (or equivalent)

Skills & Attributes :

The following skills are required to be successful in performing this position :

Skills & Attributes :

Must have (maximum of 5 bullet points)

- Experience delivering large programs within the UC (e.g. contact center, enterprise telephony) domain.

- Proven track record in driving execution

- Ability to manage people across multiple geographies

- Cross border / multi geography project delivery experience

Nice to have :

- Banking domain knowledge (e.g. contact center, enterprise telephony)

- Experience in managing and delivering large programs

Key Responsibilities :

Design and deliver projects :

- Manage intake and solution to the business requirements

- Manage and engage with vendors

- Programming and physical deployment and implementation of the systems detailed in the design

- Ensure all programs are delivered in accordance to functional and technical specifications

- Manage people across geographies

- Identify continuous improvement actions

- Coordinate and facilitate discussion with various parties, where required - e.g. issue resolution, estimation discussions, project approach (deployment approach, data migration approach etc.)

- Proactively engage business, walk the ground, understand their needs and provide options; provide UC outlook to business community

- Management of a virtual project team / working group - allocating tasks, monitoring progress, ongoing control/co-ordinate the work of the project working group.

- Risk & Issue management - identify and manage all programme/project issues and risks.

- Stakeholder management and cross functional issue resolution regionally and globally.

- Establish governance structure and chair/lead key project steering meetings

- Accurate and relevant status reporting across the overall programme.

- Conflict resolution in a high-pressure environment

- Ensure compliance with PMO, Programme & Project standards

- Ensure delivery against targets and continued professional and personal development.

- Prepare and consolidate content for presentations to senior management and steering committees

- Ability to interpret business requirements into a tangible plan and spot inconsistencies.