Senior Manager/Manager - Talent Acquisition - BPO/ITES

Senior Manager/ Manager (Talent Acquisition - BPO/ITES)

- Managing frontline hiring.

- Ensuring all the hiring targets as per the target time given across for achieving the requirements.

- Offer Vs Joining data and attrition should be maintained.

- Develops and implements new rollouts of company initiatives.

- Develop and implement new employee referral schemes for internal employees.

- Update and ensure data of all the employee referral schemes and pay for the same.

- Ensure payment to all the consultants as per TAT.

- Assists in the interview and selection process of Operation and Support hiring.

- Manages the development, implementation and gathering of recruiting reports including but not limited to staffing, weekly/end of month agent recruiting reports, open requisition report etc.

- Reference check should be conducted after the person joins the organization.

- Ensure data is send to the MIS team and is submitted on schedule and resolves issues, if any.

- Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines.

- To be a part of the IJP panel for selection of candidates.

- Facilitate information flow to the recruitment team on backfills and ramp-ups.

- Build effective vertical and horizontal communication channels.

- Regularly liaise with Corporate HR teams (HR Operations, HR MIS and HR Development) and other support functions like finance, administration etc.

- Formulate long term plans for the development and motivation of Teams in Operations.

- Assist the Training team in the implementation of JUMP initiatives.

- Participate in the regular audits are conducted.

- To have clear understanding of the functioning and hierarchy of each department.

- Ensure agents and Team Leaders on the floor are aware of HR policies and procedures.

- Preparing offer letter and issuing of offer letters.

- Explaining all the related things in the offer letter as well as the of the person selected.

- Coordinate with consultants for the recruitment.

- Ensure various new ways of recruiting employees in the organization.

- Proven ability to handle multiple priorities/ever changing work environment.

- History of meeting tight deadlines and results orientated.

- Demonstrated leadership skills.

- Detail-orientated.

- Trains, develops, counsels Supervisors and Managers in the understanding and consistent application of company policies, procedures and employment law.

- Manages, communicates, and implements programs implemented by Corporate Office and develops specific policies and procedures relative to the specific site as needed.

- Works on special projects, as requested

Qualification And Experience:

1. 10+ Years of experience in full life cycle recruitment, including management of multiple high-volume roles simultaneously.

2. Excellent written verbal Communication skills.

3. Proven ability to use data and metrics to provide the effectiveness of the talent acquisition function.

4. High level of professionalism, personal integrity, and dependability.

5. Ability to deliver results and take accountability.

6. Proven ability to scale technologies including Applicant Tracking Systems to meet business needs.

7. Ability to motivate and inspire new & existing Teammates.

8. Ability to evaluate a transaction and identify improvement areas.

9. Ability to coach and improve performance of front level executives.

10. Good analytical, Interpersonal & presentation skills.

11. Should be able to identify situations which lead to a customer complaint and customer experience impacting areas.

12. Must have a strong eye for detail and a thorough understanding of client expectations.

13. Must display positive energy, service-oriented attitude towards all teammates.

14. Should have knowledge of MS Excel, MS Word and PowerPoint.

15. Should be able to identify situations which lead to a complaint.

Remuneration:

An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well defined career path. An excellent package will be on offer for the right candidate, including an above industry base salary for the right person as well as the most complete employee benefit scheme. Don't miss out on this opportunity to join the market leader.