Senior Manager/Manager - Finance & Accounting - BFSI

OPERATIONAL EXCELLENCE:

- Ownership for collections and billing

- Custodian of SOPs

- Ownership of monthly report to management

- Ensures SLAs for the process are met as agreed upon with the client

- Ensures process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures.

- Reviews and analyzes performance reports against targets on a regular basis

- Understands client's processes and suggest modes of value addition

- Responsible for End to end deliverables of the tasks assigned

TEAM MANAGEMENT:

- Development & building of teams on the region.

- Execute development and roll-out of domain training programs internally in partnership with HR in order to build competency.

PROCESS EFFICIENCY & EXPECTATIONS:

- Dashboard/ progress of new and existing projects.

- Process Improvement and Transformation.

- Improve domain specific process efficiency and effectiveness in order to enhance productivity.

- Management of escalations / queries.

- Participates in client / internal review calls and handles escalations

- OPERATIONAL EXCELLENCE

- Compliance with the SLA

- Managing clients expectation

- Project revenue

- Engagement/ C-SAT

- Lead in Audit-SSAE

- Regional ownership for

- Operational deliverables

- Monthly reports as per agreement with client

TEAM MANAGEMENT:

- Team engagement & motivation levels.

- Attrition control

- E-SAT

PROCESS EFFICIENCY & EXPECTATIONS:

- Minimal escalations

- Quality / Accuracy & On time delivery of projects