Senior Manager - Logistics - Infrastructure Firm

Description of Position:

The Fulfilment & Logistics Analyst is responsible for daily execution of the order to cash process. This position requires heavy computer work, handling multiple tasks in high pressure environment, and being able to easily move between day-to-day tactical tasks and management issues.

Duties:

- Participate in customer contract reviews and ensure we adhere to contractual obligations where appropriate.

- Manage global distributions centers (DC's) to ensure orders are being processed in a timely manner and customer shipping windows are met.

- Work closely with Distribution Centers (DC's) to resolve demand and shipment capability conflicts.

- Track and monitor end to end Fulfillment process and execute critical activities related to transacting customer shipments.

- Heavy use of Oracle functionality Available to Promise (ATP) process to ensure proper alignment of supply/demand in meeting customer promised scheduled ship dates.

- Manage accounts' routing guide and stay up to date on new requirements regarding product related issues and shipping rules. This will require consistent follow up.

- Work closely with finance to resolve any invoice related issues and ensure the month/qtr end processes are being followed.

- Manage and execute monthly Cycle Counts and year-end Physical inventory.

- Provide direct input into Supply Planner to ensure proper levels of supply are being met.

- Work closely with Sales Operations in managing changes to open backlog, scheduled ship dates, credit holds, and ensure bookings stay within DC capacity limits.

- Work with sales account managers and customers to address order/shipment issues, reschedules and urgent requests.

- Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed.

- Proactive approach in identifying and leading process improvement initiatives using Lean tools.

- Build and deliver productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other DC Operations Managers to balance labor.

- Evaluating performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations.

Technical:

- Solving ERP related errors ensuring most up to date capabilities are maintained.

- Heavy supply/demand analysis

- Key contributor to the development of Oracle Quote To Cash (Q2C) process.

- Setup, test, and implement various OM/Fulfilment processes.