Senior Manager - Learning & Development Design & Facilitation - BPO

Position Description: The role focuses on designing and implementing contemporary interventions to enhance competency based/behavioral skills and leadership development interventions for  employees across various levels

Preferred Qualifications:

- Masters degree in HR / Certifications in L&D / Instructional Design will be an added advantage

- Technical Qualifications: Strong domain knowledge of L&D - consult, diagnose, design, implement/facilitate and evaluate

Experience: 7+ years of experience with at least 3 years in behavioral skills development

 Organization Structure: Reports to Senior Manager

- Work Schedule: Ability to work flexible schedule during day, night and weekend shifts

Responsibilities: 

- Design and deliver programs/interventions to enhance behavioral skills of the employees

- Design relevant content for competency based courses (soft skills, behavioral skills, teamwork and leadership skills)

- Diagnose and develop effective training interventions around the development framework/business specific requirements

- Drive and deliver new hire training

- Program execution and training delivery

- Evaluate the impact of training, efficacy of learning interventions and methodologies used on an ongoing basis

- Develop case studies on the impact of rolled- out interventions

- Bring in the contemporary methodology mix in learning and create a learning culture

- Support Assessment / Development Centers

Skills and Competencies : 

- Excellent communication skills

- Professional confidence

- Diagnostic and consulting skills

- Experience in instructional and curriculum design

- High level of facilitation skills

- Broad based knowledge of training enablers/technology

- Effective project management skills

- Ability to build excellent working relations with stakeholders

- Team building and people management skills

- Proficiency in MS Office Suite