Senior Manager/Lead - Operational Analytics - BPO

Lead Operational Analytics (Sr.Management)

- Ability to collaboratively work with different work groups geographically spread with diverse experience

- Highly Analytical, Eye for Details, Critical & Creative Thinking skills

- Provide the Early Warning Indicators

- Inform business leaders about the problem in the horizon

- Eliminate the challenge of ops managers to figure out the challenge that he/she is going to deal with

- Enables to optimize key business processes

- To drive more engaging customer experience

- Provide Insights to decision makers to make an informed decision based on data and facts

- To exploit the unexplored unstructured data in the organization

- To enable business to operate better, faster, efficient and accelerate

- Business Acumen and understanding business strategies

- Proven Leadership, communication, Presentation and Team Management Skills

Personal Attributes : Positive, Self-starter, Inquisitive, Imaginative, Factual, self-disciplined

- Six Sigma Black Belt certified and BPO experience is highly desirable

- Experience in Strategic & Marketing Insight & Intelligence, BI, Research, Analytics, Market & Competitive Analysis,