Senior Manager - KYC Compliance - Prepaid/Gifting/Wallet Segment - FinTech/Banking

KYC Operations & Compliance Manager - Prepaid Instruments

Job Summary:

The KYC Operations & Compliance Manager for Prepaid Instruments will oversee the end-to-end Know Your Customer (KYC) process for prepaid products. This role requires strong adherence to all regulatory requirements, ensuring that the KYC process is compliant, efficient, and supports the company's risk management strategies. Key responsibilities include KYC refresh, ongoing monitoring, regulatory reporting, and coordination with relevant teams to maintain seamless operations.

Key Responsibilities:

1. KYC Process Management:

- Lead the KYC process for prepaid instruments, ensuring compliance with applicable regulatory requirements.

- Oversee customer onboarding, ensuring all documentation and verification checks are completed accurately and in a timely manner.

- Manage the periodic KYC refresh process, ensuring timely renewal of documentation and updates to customer records.

2. Regulatory Compliance:

- Ensure the organization's KYC processes adhere to local and global regulations, including anti-money laundering (AML) and counter-terrorist financing (CTF) regulations.

- Stay up to date with regulatory changes impacting prepaid instruments, ensuring that policies and procedures are adjusted accordingly.

- Ensure accurate and timely submission of regulatory reports, including suspicious activity reports (SARs), transaction reports, and any KYC-related filings.

3. Risk Management & Monitoring:

- Implement robust systems for ongoing monitoring of customer activity to detect potential risks or non-compliance.

- Collaborate with the compliance and legal teams to resolve escalations or issues related to KYC.

- Monitor and report key metrics related to KYC efficiency, ensuring targets for compliance and risk management are met.

4. Team Leadership:

- Lead and mentor the KYC operations team, ensuring they are trained on the latest regulatory requirements and internal procedures.

- Work with cross-functional teams (e.g., compliance, technology, product) to ensure smooth KYC operations.

- Foster a culture of continuous improvement by identifying and implementing process enhancements.

5. Technology & Process Improvement:

- Leverage technology to automate and improve the KYC process, ensuring a balance between compliance and customer experience.

- Collaborate with IT and product teams to maintain and upgrade KYC tools, systems, and platforms.

- Conduct periodic audits and reviews to identify process gaps and recommend corrective actions.

6. Reporting & Analytics:

- Develop and maintain comprehensive KYC reporting systems to track operational performance and compliance adherence.

- Provide management with detailed reports on KYC operations, highlighting risks, operational performance, and regulatory compliance.

Qualifications:

- Bachelor's/Post Graduation(MBA preferred but not necessary) in business, Finance, Compliance, or related field

- 5-7 years of experience in KYC operations, compliance, or related roles within the financial services or fintech sector, with a focus on prepaid instruments or payments.

- Strong knowledge of regulatory requirements related to KYC, AML, and CTF.

- Experience managing KYC refresh cycles and reporting processes.

- Excellent leadership and team management skills.

- Strong analytical, organizational, and problem-solving abilities.

- Familiarity with KYC-related technology and tools.

Preferred:

- Advanced certification in AML, Compliance, or KYC (e.g., CAMS, CKYCA).

- Experience working with digital payment systems or prepaid products.

- Understanding of risk management principles.