Senior Manager - IT Maintenance & Support

Sr. Manager - IT Maintenance & Support

Title : Senior Manager - IT Maintenance & Support

Reports to : Director - IT Application Services

Span of Control : 4 to 6 DRs and team of 40 to 50 FTEs

Job Dimensions : Knowledge and Expertise Generalist

- Client Relationships / Communication Skills Influencing

- People Management and Strategic Impact

Financial Impact :

- Has responsibility for cost/budget management of a division/sub function or functional budget of a small organization. Accountable for achieving operational efficiency in a sub function

Key Role :

Delivery :

- Manage projects (BaU) and transitions as per an agreed plan (which he/she will help build) to a high level of quality and stakeholder satisfaction

Solutioning :

- Study current structure (as-is) of applications (team, complexity, client needs, off-shorability etc.) and propose a to-be model and plan (team structure, schedule, skills, training, etc.) which is cost efficient. Help in negotiating buy-in from the stakeholders on the plan

- Build the team (recruiting the right skills) as per a plan to ensure delivery.

- Identifying current training needs of the team, and help come up with future skill gaps, and creating a plan for implementation.

- Set expectations on performance for the team, relay difficult feedback as required, and create an environment of continuous improvement in performance amongst the team.

- Resolve team conflicts to ensure deliveries

- Help build an engagement plan and achieve it

Competency Development :

- Ensure cross skilling within and across the teams to ensure risk of person dependency

- Create knowledge culture and forging knowledge management best practices across the teams

Client Relationship :

- Build a rapport with stakeholders to ensure transparency and regular flow of information for better client deliveries

- Build and manage effective client relationship to foster JLT India's credibility and ensure we are in a position to influence decisions

Compliance and Risk Management :

- Plan and adopt compliance to agreed standards/methodologies/frameworks of delivery (examples CMMi, ISO etc.)

- Aggressively manage business risks (data, code, practices, etc.)

Our Client is a global technology support provider to the Group and is Headed by the Global CIO.

India IT Application Team is a support team which works with the India Management & the Global Management Team and provides technology services across 4 practices - Application Development, Managed Services, Testing Services and COTS/Cloud/Mobile Development. The role of the Sr Manager manages teams (Application development, managed services, testing services, COTS/Clod) to ensure deliveries in line with the role.

Educational Qualifications :

Essential: BE, MCA

Desirable: MBA

Please feel free to get in touch with Meenakshi Jaryal on +91 9999317672 for any further queries.