Senior Manager - Internal Staffing/Resource Management - IT/BPO

About The Client: Services MNC

Job Responsibilities:

- Drive manpower planning basis people and revenue forecast across multiple delivery units.

- Review of demand in line with overall revenue growth of the unit and pyramid and highlight variances. Work with business units to address the variance.

- Collaborate with delivery teams to proactively identify internal availability of people and enable rotation across accounts.

- Analyse supply gap and plan for hiring on bench by closely working with recruitment function

- Identify training needs and cross skilling opportunities to maximize utilization by effective redeployment, work with learning and development team to enable this

- Effectively manage internal talent pool [Bench management] and ensure right alignment of people to projects and ability to handle employee concerns who are on bench.

- Institutionalize metrics based KPI for staffing function like revenue impact, span and pyramid, on time fulfilment [OTIF], internal NPS, TAT and SLA adherence, Billable Utilization, Demand and bench aging, and so on. Drive KPIs and metrics and publish periodic dashboards.

- Drive governance and cadence within the team and with business units

- Understand the current systems and process in organization and bring in improvement by automation or other alternate methods

- Good in content writing for documentation of policies and guidelines and process flow.

- Excellent skills in preparing PPT, dashboards, Excel /Power BI based reports for leadership presentation. Hands on experience in HR Analytics will be good to have.

- Establish strong rapport with key stakeholders, Senior Business Leaders, training, IT, Human Resources, Finance etc.

- Seamlessly work across practices to drive effective staffing process in both offshore and onsite locations

- People and team management expertise will be a plus

As a successful candidate:

- Minimum 7-12 years of relevant experience in Staffing/RMG activities along with business operations.

- Exposure to IT Industry and worked in RMG/Staffing functions

- In depth experience in managing resource requirements and on time fulfilment, demand vs supply analysis, utilization, bench management and related KPIs

- Experience around Process redesign and improvement, knowledge of resource and bench management tools is essential

- Good written and oral communication skills to comfortably interface with senior leaders, including executive leadership is a must

- Good communication skills