Senior Manager - Insurance Claim Operations - MBBS

Demonstrates in-depth knowledge of key performance indicators

- Develops and applies tactics to deliver service level agreements on a day to day basis (forecasting workload / providing requisite staffing / managing day to day technology issues etc.)

- Establishes systems and processes to ensure sustained levels of performance

- Transaction Monitoring to Improve Performance

- Uses appropriate tools / mechanism to report/review performance and take corrective action where required

- Demonstrates ability to anticipate potential problems and take appropriate corrective actions

- Uses quality techniques/tools to improve processes on a day to day basis

- Effectively responds to client requirements at a short notice by realigning priorities

- Converts reports into meaningful analysis and quantifiable action