Senior Manager - Infrastructure Operations - IT

We have a senior opportunity for Senior Manager-Infrastructure Operation with one of our client for Bangalore location.

Job Description:

- Overall should have around 12+ years of experience in IT Infrastructure Operations/Datacenter or Application Support & Management.

- Must be open to work in US Shifts

- Able to Spearhead the IT Services, Infrastructure Management & Operations Outsourcing initiative.

- Experience in Strong Techno-Commercial/ Business Orientation and Cost Sensitive with ability to balance decisions between Automation/ People & Infrastructure Availability.

- Strong Leadership/ Team Building/ Decision Making attribute with excellent communication skills.

- Expertise in Defining Process and ensure the implementation within the Service Delivery Organization; exposure to ITIL Best Practices is necessary.

- Available on 24 x 7 basis in the event of emergencies and should be contactable after office hours

- Enabling smooth transition of new accounts

- Customer retention through creation of stickiness.

- Expansion of services to fill all gamut's of infrastructure-increase breadth.

- Increase penetration into these accounts across all existing services-increase Depth.

- Focus on project opportunities and transformation initiatives

- ITIL process definitions and implementation

- Automation in service delivery Creation of reusable service and process components

- Resource management Utilization, Billing, P&L Management reporting

- Conduct regular in depth service and process audits .

- Employee retention, motivation and training

- Focus on grooming people from one level to another within select timelines.

- Good people management skills handling teams of ~100 people

- Value add to customer-YOY in the following areas:

- Architecture gap assessment studies, Implementation of new technologies, Consolidation/virtualization o Reduce business impact during outages

- Cost savings through better solutions

- Enhance operational efficiencies

- Overall SLA management, Customer/employee Satisfaction

- Technology appreciation in the areas of: OS Windows, Unix o Database / Sybase/ Oracle/ SQL

Management Tools: Servicenow, HP Service Manager 7.x/9.x, BMC o Networks ? LAN, WAN will be a plus