Senior Manager - Information Technology

Overall responsibility for Business Systems design, development, implementation, and support within the enterprise environment. This includes the operation, monitoring, support, recovery, security and compliance of all designated applications and services provided to the business.

Reporting to - Vice President - IT

Key Responsibilities:

- Work closely with Heads to develop cost effective business solutions within the RIL Technology strategy framework. This includes:

- Shopping mall Technology

- Website, Loyalty Program, CRM Technology

- Develop systems development / implementation standards and methods

- Provide programme management for assigned strategic business systems initiatives

- Ensure a working environment that enhances performance, is constantly maintained.

- Provide customer assistance and support facilitates relating to all information technology assets

- Ensure proper support services process and escalation to support business users.

- Ensure business continuation strategy and plans are reviewed and certified annually

- Provide proactive capacity plans and upgrades to enterprise technology platforms.

- Provide the highest level of system availability and services through mutually agreed upon service level agreements.

- Training needs analysis.

- Quality liaison and communication with internal and external suppliers.

- Strategic planning and objective setting.

- Budget and finance control.

- Ensure optimum system availability and performance

Desired Functional Skills :

- Software project implementation

- ERP - SAP, Oracle, Microsoft AX/D365

- POS - Any POS application deployed and supported (Deployment is key)

- ECOM - Website deployed, Integrated with ERP systems

- CRM & Loyalty Program deployment

- Data WH projects

- Open leadership style that encourages feedback and allows the team to discuss ideas and make decisions.

- Team orientated; promotes the importance of working within a team; praises achievement and uses weaknesses to further develop the team; injects enthusiasm and works at ensuring the team overcome conflict and are able to express their ideas.

- Has appropriate understanding of the skills and technical knowledge required by the team to ensure that targets are achieved.

- Able to achieve maximum potential from individuals and the vendors; improves the skills of others through consistent use of training; has a pro-active technology training programme

- Always working to ensure high levels of performance and commitment.

- Regularly reviews the performance of projects; sets realistic objectives; measures performance and openly discusses strengths and weaknesses. Monitors project progress.

- Ability to promote change positively within the Organization.

- Results orientated; strong desire to achieve results; ability to set stretching but realistic targets; constantly reviews performance to gain further improvement.

- Attention to detail, ability to ensure self and others maintain a high standard of accurate work.

- Strong communicator, confident and self-assured. Must be able to communicate at/to all levels using most appropriate method, listening to other's ideas and checking level of understanding.

- Customer service orientated.

- Flexible; willingly accepts and promotes new business demands.

- Develop and communicate with the team strategic operational initiatives.

- Strong planning and organisational skills; thinks ahead to ensure effective outcomes.

- Must, retail environment experience.

Desired Behavioural Skills :

- Demonstrates standards of excellence ,

- Excellent inter-personal skills,

- Professional and logical approach to problem solving,

- Demonstrates a high level of professional integrity,

- Strong initiative and self - motivation,

- Determination to succeed with a 'can do' attitude,

- Confident in own actions and fosters confidence in others,

- High levels of enthusiasm and energy,

- Maintains a positive frame of mind in all circumstances,

- Innovative and creative,

- Ability to work to deadlines,

- Flexibility in approach to work,

- Promotes personal credibility through working productively,

- Approaches all aspects of work with passion, a positive attitude and to lead by example,

- Works independently with effective time management,

- Inspire, challenge and support colleagues.

- To develop others and give recognition instinctively,

- To seek and handle both positive and negative personal feedback,

- To show a willingness to learn and self-develop.

Education & Experience Required:

- Educated to degree level in an IT / ITIL - Service Management (minimum foundation level).

- At least 7 years relevant experience in an IT department environment.

- A proven record of accomplishment developing and managing a number of high performance in house/outsource technical teams. (minimum 5 years' experience)

- Experience of budget management and control

- Experience as part of a senior Team