Senior Manager - Human Resources - BPO

Role :

Manage HR service delivery and ensure alignment with business and HR strategic objectives. Act as primary connection between HR and local employees across all DTEs and serve as a local liaison to HR functions and service organizations. May include: design/implementation of local employee engagement and recognition programs, providing mobility services, planning/delivering training, coaching, mentoring and supervision. Manages service delivery of People Advisors.

Responsibilities :

- Lead team of People Advisors and Client Account HR Leads as required

- Ensure career planning and development for employees

- Design and implement local employee engagement and recognition programs for the DTE in line with the entity strategy

- Deliver employee Orientation and Integration

- Execute key HR processes within Field HR, i.e. performance management, exit management, grievance management and career moves through internal role posting

- Coordinate, deliver, prioritize and manage escalation of all activities executed by the Location HR and People Advisor teams

- Ensure optimal deployment of Field HR talent across all Diamond/Global/Foundation clients and that the HR teams aligned to these clients are delivering services effectively

- Work closely with the GU People Programs Lead on programs and initiatives which are cross-DTE, and with the People Advisor team to ensure that processes and programs and driven out and implemented on the ground within the respective project sites

- Plan and deliver training, coaching and mentoring required to ensure that Field HR teams in each GU possess the capability and confidence to perform to the highest level

- May provide end to end service delivery of all Mobility Services at a global level and accountable for coordination, delivery, employee satisfaction, prioritization and escalation for HR activities related to mobility services at a global level.

Build relationships, Value Creator, Business Operator, People Developer.

Skills :

- Define the operational framework for the delivery of services provided by Cross Entity service delivery teams based upon the defined business and HR strategy in the GU

- Adapt, communicate and implement the strategic direction of operations to ensure adherence to global policies and processes

- Drive resolution of HR structural, strategic and program issues for the GU through the respective HR stakeholders

- BPO (large scale Company) domain experience is mandatory.