Senior Manager - HR Business Partner - Attrition & Retention - Conglomerate

Our clients are leading MNC & Industrial Conglomerate's (Automobiles, FMCG, Consumer Durables, Manaufacturing, Retail, EPC, Infrastructure - (Power, Energy, Oil & Gas, Ports), Information Technology, BPO, Pharma & Telecom with a Turnover of US $ 1 Bn to US $ 100 Bn with exponential growth potential. Our client's reach span across several countries across the global.

Perfect Placer (www.perfectplacer.com), Promoted by a team of dedicated professionals with varied background, having comprehensive and extensive industry and consultancy exposure, is - One of the most preferred and referred consultants- today in Executive Search & Placement.

Perfect Placer in less than half a decade has grown to be a force to reckon with, having offices in Mumbai, Chennai, Bangalore and New Delhi.

Perfect Placer along with its associate services has a long and prestigious list of leading Indian and Multinational Corporates in India and Outside across Managerial levels, functions and Industries, covering both IT and Non-IT specialized in chief executive, board member and senior-level management search assignments

Senior Manager - HR Business Partner (Attrition & Retention) :

- Provide functional support & direction to Business Unit Heads, identify training needs within the group, ensuring optimum levels of performance, productivity and quality.

- Preparing Root Cause Analysis (RCA) & corrective + preventive action plans (CAP).

- Backstop support for resolving complex trouble-shooting Issues and customer escalations, within the framework of Policy & Procedures.

- Effectively managing attrition within acceptable levels and develop strategies to increase retention.

- Analysis of reports including process dashboards, team performance reports and initiating appropriate action plans.

- Identify best practices / process re-engineering opportunities and implementing these across teams in Operations.

- Providing leadership and ensuring high level of motivation at process level.

- Weekly performance feedback, outlier management and maintaining systematic records of the same.

- Appraise each Team Member, create a development plan and identify training needs.

- Analyze business trends to optimize resource utilization and manage competitive performance.

- Employee engagement and Leadership Skills Development.

- Conducting Attrition Management Workshops across Manager levels to control Attrition.

- Liaise with support functions to bridge process gaps.

- Facilitate skip level meetings to identify areas of improvement in various teams and propose appropriate engagement intervention

- Stay connected with employees, do regular 1-1 with critical people and escalate risks

- Drive programs on retention and succession planning of critical talent

- Conduct exit interviews, analyze attrition data and develop strategies to manage and reduce the attrition

- Responsible to solve employee queries / manage employee relations issues

- Coaches managers on how to provide leadership to their teams and consult them as per specific requirements and needs

- Conceptualize and execute reward program for onsite and offshore team

Performance management :

- Drive the goal setting process across the team and advise managers on the process

- Drive orientation programs with employees on performance management process

- Act as a consultant to managers on managing poor performers as well as high performers

- Facilitate promotion review meeting with the business

HR Operations :

- Acts on reporting information around issues like monthly MIS, Attrition and exit interview analysis

- Communication and implementation of HR policies and programs

Key Relationships/Interactions :

- Business Group

- Human Resource Business Partners

- HR Solutions, Payroll, Benefits and Resourcing

- Global specialist functions such as COE development and development specialists

- Should be willing to travel across offices

Qualification, Experience & Skill Sets :

- MBA HR or equivalent with 7 - 8 years of relevant experience in Managing Attrition & Retention within the BPO Space & Employee Strength of Minimum 5000 Plus.

- Good Communication and great team contributor

- Ability to work in remote model (both for business team and HR team)

- Strong excel skills and ability to structure and manage data well

- Openness to innovation & change/ tolerance for ambiguity

- Performance orientation

- Ability to manage multiple tasks while remaining proactive and flexible in style

- Ability to work collaboratively and develop strong partnerships with clients and HR colleagues

- Ability to deal effectively with all levels of staff and management

Remuneration :

An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well defined career path. An excellent package will be on offer for the right candidate, including an above industry base salary for the right person as well as the most complete employee benefit scheme. Don't miss out on this opportunity to join the market leader

P.G.Ganesh
Perfect Placer
202/3 Pal Mohan Sadan
26/32 East Patel Nagar, New Delhi - 110008
Near Jaypee Siddharth
Mobile 9873663105