Senior Manager/Head - Taxation - BFSI

Main Role (Overall accountability):

- To hand hold, guide and assist the team perform transactions processing related to AOF, Chq processing, Inward clearing, outward clearing and Foreign Currency transfers outside Oman, within the defined and concurred SLA's and TAT's with minimum error rate and deliver operations at a competitive cost level.

- Drive and implement projects and initiatives in order to increase competitiveness, enhance operational efficiency, improve customer service and reduce costs for the Bank.

Principal Accountabilities:

Deliver Operations, Monitoring SLA's and Errors

- To Deliver Operations at a competitive cost level aligned to business performance, meeting the change agenda effectively and improving productivity to best in class.

- Error rates on transactions should be less than 1 percent of the total txns processed.

- To reduce the operational risk and enhance control environment and achieve compliance within a defined framework.

- To promote customer engagement by ensuring all requests/complaints received on FMS are reverted to within the specified timelines.

- Enhancement of knowledge and skill sets for both self and team to imbibe new products and processes introduced by the Bank.

- Delivering transaction processing at agreed SLA's and endeavor to automate manual processing thereby gaining cost saves via enhanced productivity.

- Effective liaising with various front-end line departments to provide consistent and best in

class support functions for client's processing requirements.

Change Management and Automation:-

- To figure, foresee and identify process improvement opportunities ideas and to officially log them for improvement in domain of control/ generic to the Bank.

- Represent all units and departments in such project teams to ensure that operational impact on various stakeholders internal and external is handled and managed smoothly.

Personnel Specifications:

- Minimum 10+ years of overall banking/financial service experience out of which minimum 7 years in similar role.

- Minimum Bachelor/MBA qualification

- Excellent interpersonal skills demonstrating the ability to influence as well as developing strong and productive relationships with key senior management and colleagues in a complex matrix environment

- Excellent oral, written, presentation, communication, and inter-personal skills.