Sr. Manager/Head Process & Compliance
7 to 15 years of Relevant experience in QSR/Retail operations
Educational Qualification:
Essential: MBA (Tier 1/2)
- Lead the process improvement and automation agenda as a part of restaurants excellence team
- Ensure maintenance and enhancements of the current processes, and introduce channel specific processes to help in smooth execution
- Responsible for tech introduction processes and managing of standards, compliance and innovation for equipment
- Drive process compliance by vendor management, training, and management reporting and analysis
- Responsible for content standards as well as process management of guest experience survey
- Ensuring bench planning, training checks for team members, RGM readiness and alignment of Area Coaches
- Ensure compliance of the new tools and plan for their adoption by Franchise partners
- Train RGMs on new processes and define high-quality user manuals and reference guides
- Incorporating new changes & sharing insights through monthly reports
- Develop a roadmap to improve customer experience and team member ease by fixing/modernizing restaurant technology
- Amplify Team Member experience through simplification of processes and standards
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