Senior Manager/Head - Operations Excellence - Customer Service - Startup

Senior Manager/Head - Operations Excellence - Customer Service - MBA_ Tier1/Tier2

We have an excellent opportunity with fast growing Startup in Bangalore for Sr. Manager/Head- Operations Excellence.

Looking for Young, energetic candidates to drive the Operations/Process from scratch.

- Designed and set up the operational processes to ensure highest levels of customer satisfaction.

- Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs.

 - Identifying reasons for Non Compliance on SLA / TAT and conducting root-cause analysis and taking preventive measures for repeated escalations

 - Ability to understand the customer's pain points and design, improve operational preprocess.

- Team/People Management: Has prior experience and has excelled in managing fairly large teams

- Experience of working with cross functional teams

 - Able to identify problems and articulate well enough to drive product improvements

- Good at Data Analysis/Metrics

Qualities & Qualification:

 - MBA from top tier 1/Tier2 institutes (Mandatory) +B.E/ B. Tech from Premier Institutes (Preferred)

 - Ability to get things done and solving complex problems

 - Ability to work in cross functional team

 - Passion for customer focused services business

 - Team builder and communicator. Translates corporate business goals into well-defined performance plans for the organisation

 - High-energy, with a nimble and analytical mind. A nose for opportunities