Senior Manager - Group Business Process Management - BFS

Requirements:

Big 4's only, Management Consulting firms

Graduation From tier1/tier2 institutes only

Job Purpose

- Efficiently deliver projects and run them to key project delivery parameters, including achievement of planned benefits, individually and through direct reports.

- Define, maintain and evolve the Program Office (Portfolio reporting) ways of working and implement governance (monitor, report and control) for identified portfolios

Principle Accountabilities

1. Project Delivery

- Plan, Execute and deliver goals for any assigned projects to ensure benefits are realized as planned

- Ensure that projects follow - Standard Operating Procedures- and to drive a standard, efficient and effective project management culture

- Manage stakeholders at project and portfolio levels to maintain a high level of confidence and client satisfaction

2. Governance

- Setup, evolve and implement the Governance framework for in-scope portfolios, to enable timely and informed management interventions and decision making

- Monitor financial Benefit realization across all projects and portfolios and trigger direct or indirect intervention where significant deviations from planned benefits occur

3. People Management

- Identify, plan and facilitate capability development for all team members

- Conduct team 1-1 meetings and feedback and periodic appraisals

- Ensure adherence to People Management Policies

4. Service Capability

- Promote Group BPM services and brand to drive additional business

- Develop new products and services

- Demonstrate thought leadership through articles, white papers

The Program Office enables the company to achieve this vision through change management, governance and support for all strategic initiatives.

The role is resident with the Management Services Group of the organization and requires the incumbent to work closely with Operating Companies where projects have been assigned. The incumbent is responsible to enable and execute change initiatives through effective governance.

Framework & Boundaries

- Work is dependent on projects that are allocated to the team from time to time

- Authority as delegated by sponsor of the project with respect to cost, time, scope

- Delivery as per agreed and defined operating standards

Relationships

- Directly manage and develop team members reporting into the role (These will be Business Analysts, Assistant Project Managers, project Managers and Project Support officers)

- Mentor, lead and manage for the duration of their project roles team members in a Project Superiors

- Day to day interactions for escalations and decision-making where required

- Weekly updates with reporting manager and hierarchy on project updates

Within the company:

Frequent interaction with stakeholders from operating companies

Outside the company:

Vendors for programs, experts in the field of programme and change management.

Essential: Post Graduation

Desirable: MBA

Work Qualifications Essential: PMP, Prince 2

Desirable: Lean, Six Sigma

Training Essential: NA

Desirable:

Experience Essential: 7 - 9 years of experience in consulting / programme management. Project size of spends in excess of 100,000 pounds. implementation experience

Desirable: Multi - geography, multi - divisional projects

Knowledge Essential: Project Management principles, some knowledge of insurance, latest project management practices, industry trends, future growth prospects in the domain

Desirable: knowledge of broking as well as employee benefits

Skills & Abilities Essential:

- Communication Skills

- Influencing & Negotiation Skills

- Coaching Skills

- Relationship & Senior Stakeholder Management Skills

- Business Acumen

Job Challenges

- Establishing value of governance to stakeholders

- Challenging stakeholders from a benefit delivery perspective

- Ensuring sufficient rigor in the project delivery by external stakeholders

Execution - Clarifies objectives, scope and timescales of projects and activities

- Ensure successful outcomes

- Sets self and others high standards for quality and productivity and ensures these are met

- Takes a disciplined, structured approach to self-management, working hard to deliver

- Thinks through the implications of plans systematically, preparing for likely complications

- Generates a range of contingency plans, considering all likely eventualities

Influence

- Makes things happen through others

- Sparks others into taking decisive action

- Prompts others, through questioning, to evaluate, react and respond

- Takes pride in their determination to get things done

- Presents information coherently, tailoring language and approach to suit the audience

- Puts forward ideas persuasively, influencing others to move forward with haste

- Faces difficult issues head-on and perseveres in the face of resistance

- Bears the brunt of unpopular decisions by defending their position and moving on to the next challenge

Direction

- Appraises facts and considers organizational resources and challenges self with - what if- questions when making decisions

- Clearly defines own vision of the future, developing practical, achievable strategies

- Simplifies complexities, connecting and communicating ideas in uncomplicated ways

- Challenges self with - what if- questions when making decisions

Drive

- Focuses primarily on achieving budgets

- Sets high standards for performance and pushes themselves and others to meet them

- Takes personal ownership and accountability for own and others- performance data

- Demonstrates a strong sense of - ownership- of their responsibilities relishing their leadership role and expecting great things from themselves, taking pride in being the best

- Continually drives forward, taking pride in maintaining a sense of pace

Relationships - Generates enthusiasm and spurs activities that are energy-producing

- Creates an environment that retains top talent

- Creates an environment that allows each individual to excel and add to organization success

- Operates in a collegiate manner with others in the company, particularly inclusive of other Operating Companies

- Responds openly to others; perceived as responsive and willing to help

- Builds strong, long-lasting relationships