Senior Manager - Global Client Relations - BFSI

Senior Manager - Global Client Relations

- As a rapidly growing firm, Algomill is seeking ambitious and energetic professionals who are looking for a career in investment finance and exposure to the Global financial markets.

- This position will be exposed to various areas, including Business Development, Digital Marketing, Technical Research, and Financial Market Analysis.

Specific activities include:

- Leading existing teams and managing Sales and Client Support functions.

- Managing client relationships and ensuring impeccable customer service.

- Interacting with potential and existing high-potential clients globally.

- Headcount planning, hiring, training, grooming, mentoring, and managing the performance of the reporting team.

- Staying updated on financial services industry developments and global economic events.

- Contributing to the development of research reports and publications for global clients.

Primary KRAs:

- Driving Customer Satisfaction through continuous improvement of service levels and client experience.

- Leading and managing teams, headcount planning, hiring, and creating a high-performing and collaborative work environment.

Key Responsibilities:

Client Support Management:

- Lead the daily client support function through excellent written and verbal communication, ensuring an exceptional client experience.

Team Leadership:

- Manage a team of experienced professionals (PGs/MBAs with 3+ years of experience), providing guidance, mentoring, and fostering a collaborative work environment.

Client Expansion and Operations:

- Expand our clientele, support existing clients, and oversee internal operations to drive sustainable business growth.

Continuous Improvement:

- Drive continuous improvement in service levels and client experience, actively participating in the development of Sales, Digital Marketing, and Market Research functions.

Front-End Leadership:

- Lead the front end of the business, focusing on effective client communication to build lasting relationships with global clients.

Training and Career Development:

- Provide thorough training and a progressive career path for successful candidates.