Senior Manager/General Manager - Pre Sales - Telecom Domain - BPO

Sr Manager/General Manager - Pre Sales (Telecom Domain)

Job Profile :

A highly visible role that will focus on creating global Solutions in Global Telecom/Customer Service market and supporting large bids from pre - sales perspective and innovative deal construct.

Job Responsibilities :

- Define and implement a structured way of handling opportunities in Telecom/customer Service - first client meeting/ Solution pitch/ RFP response/ RFI response/ presentation etc.

- Work with sales team to identify pipeline and plan activities on a weekly basis.

- Take lead/participate in opportunity assessment, qualification, developing response strategy.

- Proposal development, review and feedback process, competitive positioning, pricing/ commercial decisions.

- Work closely with the delivery heads in identifying the right team, getting the pre-sales and delivery teams to develop the solution, estimates, schedules, technical responses etc. to complete the proposal.

- Work closely with support functions (like IT/ Quality/ Marketing etc.) for creating a compelling solution/ proposal.

- Assist sales team in prospecting with relevant pitch and market/company specific data.

- Managing Telecom/ BPO Presentations to prospective clients during client visits.

- Telecom/customer Service Capability assessment & Due Diligence.

- Act as Telecom/Customer Service solution architect & design solutions for proposals in scope.

Candidate Requirement :

- 9+ years of overall experience with minimum of 4-5 Years of experience in pre-sales/bid management

- Proven track record of managing and supporting large bids from Solution & pre-sales perspective in Telecom/Customer Service.

- Good understanding of Global Delivery around Custom Apps, Oracle, SAP, and other Enterprise Packages.