Posted By
Posted in
Banking & Finance
Job Code
1425057
Responsibilities:
Shared Services Advisory & Expertise:
- Provide strategic advice and guidance to clients across the full spectrum of SSO, including GBS/GCC models, value proposition, and lifecycle considerations.
- Collaborate with clients to assess their current operating model and identify opportunities for process transformation and digitalization.
- Design and recommend optimal operating models for shared services based on client needs and industry best practices.
- Support clients with successful transitions to a shared services model, ensuring seamless implementation and knowledge transfer.
Process Optimization & Implementation:
- Develop comprehensive process documentation, including process maps, RACI charts, and Service Level Agreements (SLAs) for shared services functions.
- Conduct time and motion studies and manpower assessments to evaluate process efficiency and resource allocation.
- Lead or participate in process re-engineering initiatives to streamline operations and optimize performance within shared services.
Technical Skills & Knowledge:
- Utilize strong analytical and problem-solving skills to identify root causes of operational challenges and recommend effective solutions.
- Possess a good understanding of relevant technologies and their potential use cases within shared services environments.
- Leverage strong proficiency in presentation software (PowerPoint), spreadsheets (Excel), and process mapping tools (Visio) to communicate findings and recommendations effectively.
Bonus Skills:
- Experience with process mining tools and techniques to gain deeper insights into process efficiency.
Qualifications:
- Bachelor's degree in Business Administration, Engineering, or a related field.
- (MBA preferred)
- Minimum 2-5 years of experience in consulting or industry roles related to shared services outsourcing.
- Strong understanding of GBS (Global Business Services) and GCC (Global Capability Centers) models in SSO.
- Proven experience with process excellence methodologies, transformation initiatives, and digitalization strategies within a shared services context.
- Experience in conducting operating model assessments, designing and rolling out new models, and managing transitions.
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Posted By
Posted in
Banking & Finance
Job Code
1425057