Senior Manager - Finance Operations - Financial Services

Senior Manager - Capita India Pvt. Ltd_ Mumbai

Company - Capita India Pvt Ltd

Role: Sr Manager - Financial Services

Shift: 1pm - 10 pm

Location: Mumbai (Vikhroli)

Team Handling experience - Minimum 50 people

Desired candidate:

- Should have experience in complete Accounts Receivables life cycle management.

- Should be working at Manager / Sr Manager level handling a compete span of 60 - 100 FTE's

- Should have experience in driving process improvement and change initiatives

- Preferred candidates from Mumbai and Pune

Role Details :

As a part of the Finance Operations and the GDC teams, the O2C Service Delivery Manager will work with the O2C Global Process Owner and the business to model and implement new and continuously improve existing business processes alongside ensuring that the appropriate agreed processes are being followed.

This is an exciting and excellent opportunity for someone experienced in Continuous Improvement. The role sits in the Operational Excellence team working with the O2C - GPO. You will be working in partnership with the Global Process and Delivery Leads to maintain documentation of current finance processes, identify opportunities to improve processes and implement improvement opportunities. This role has strong visibility and will require building of positive relationships with leaders across the organisation. Over a period, this role will support enterprise-wide initiatives to improve processes and controls. The role will require some travel to Capita Finance sites within the UK.

Job Description Summary :

Senior role based in Mumbai, to manage the end-to-end process for all Capita entities for Invoice to Collect (I2C) within the Capita GDC. This position would manage a staff of 4 (four) Team Managers of varying levels and requires detailed understanding of global processes, systems, and individual country specific requirements.

The position requires maintaining the O2C service relationship with the responsible Divisions in accordance with the defined scope in the Finance Operations SLA and ongoing issue resolution to drive improvement, productivity, and best practices. Maintain a monitoring and oversight process with early detection of issues through KPI production, maintenance, distribution, and explanation.

Principal Accountabilities :

1. Leadership :

- Manage, inspire, and coach offshore Finance Operations O2C Team. The O2C Service Delivery Manager takes an active role in the team and individual development of the team members, including career guidance, coaching, and providing guidance to the team on interacting with and supporting key internal customers

- Motivate, mentor, and teach others the principles of continuous improvement with the ability to share examples across end-to-end processes, offer alternatives, and provide constructive feedback to create a culture of continuous improvement throughout Capita

- Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives

- Demonstrate proficiency effectively presenting complex topics in an easy-to-understand manner and facilitating meetings with the owners of the O2C process dependencies

- With the support from the Credit Manager, successfully lead teams and deliver results under compressed timelines supporting critical AR processes with quality and compliance

2. Service Delivery:

- The O2C Service Delivery Manager will maintain and monitor data to ensure effective and high-quality processing and accuracy of reporting

- Embed operational standards in line with collections guidance and credit standards documents

- Promote and ensure a collaborative relationship with the O2C - GPO and the UK Credit Manager and Division Finance

- Be responsive to requests per the SLA ensuring compliance with standard processes and internal controls

- With support of the Credit Manager, the O2C Service Delivery Manager will run the presentation of KPIs (via the O2C interactions framework) to facilitate process improvement or issue resolution requiring a broader cross functional group

- Support the Shared Services Director on the prioritisation of resources to complete multiple priorities per service delivery timelines

- Manage the overall performance of the Service Line Team including managing communications with the team and key stakeholders

3. Business Partnership:

- Manage the relationship with the internal business partner(s) to ensure high quality and timely delivery of services and reporting

- Work alongside the Onshore Credit Management Team towards the development and a delivery of a class leading function

3. Transformation:

- Support implementation of the continuous improvement program led by the O2C - GPO

4. Continuous Improvement:

- Support identification and prioritisation of continuous improvements for process area supporting the Projects and MI managers

- Foster a culture within the O2C team geared towards continuous improvement amongst team leaders and their teams

5. Standards & Controls:

- Ensure people, process, and technology standards for end-to-end process for the GDC in Mumbai are in alignment with the O2C - GPO

- Ensure a high-quality compliance and control environment through effective review, monitoring and control of all O2C processing activities including purchase orders, invoices, vendor onboarding, payments, reconciliations, etc. with the support of the O2C SMEs (Governance and process)

- Establish and maintain an appropriate accounting control environment within Finance operations with the support of the O2C SME (Data and Accounting)

- Lead and support external and internal audit inquiries for O2C with the support of the O2C SMEs (Governance and process)

6. Policies & Procedures:

- Provide Advisory, Reporting & Compliance with input into key policies to the O2C GPO

- Develop and maintain accurate accounting and operational procedures

- Monitor and ensure compliance with company policies and procedures

7. Process:

- Ensure the effective adherence to the O2C cycle (Invoicing, Cash Collection and Credit Control) and support the Data governance team on the Customer Master Data governance routines where required across end-to-end supporting the O2C - GPO

- Ensure the effective implementation standardised processes compliant with local requirements and maximising system functionality aligned with global standards

- With the support of the Credit Manager assist stakeholders in the resolution of complex or non-routine issues

8. People:

- Work with the Shared Services Director, the O2C team leaders and O2C - GPO to review staff activities and provide the support needed to ensure appropriate quality and staff productivity including resource back up planning

- Provide input into the performance process including reviews and staff development

9. Performance:

- Set performance targets and Service Level Agreement thresholds for the O2C Offshore team in conjunction with the Shared Services Director and O2C - GPO

- Work the Group Finance and the Divisions to ensure service delivery meets expected KPIs

- Work co-operatively and maintain effective relationships internally and externally including but not limited to the GDC team, all finance functions, Group Internal Audit and all Divisions

- The O2C Service Delivery Manager will act a point of support for any escalations from team members to complete difficult and complex tasks

- To analyse and evaluate feedback ensuring 'best service delivery' is achieved and consistent improvement is achieved

Key Stakeholders:

- Finance Operations

- Global Process and Delivery Leads

- Divisional Finance Directors

- Finance Directors and Business Partners

- Capita's customers