Senior Manager - Email Marketing - Performance Marketing Agency

Roles and Responsibilities

- Responsible for campaign delivery and client satisfaction.

- Oversee all full-service campaign operations within the purview and ensure all requests are delivered according to contract requirements.

- Work with stakeholders across the globe to identify opportunities to create value for clients.

- Must be a great people manager. Manage and develop Campaign Managers and analysts to create a world-class marketing operations organization.

- Lead and/or develop content for on-going team training programs.

- Maintain campaign process documentation and template forms to ensure seamless service experience across book of business.

- Assist in the development, communication, and rollout back-up plan across the book of business during production resource outages.

- Track key metrics that matter. Ensure immediate teams reports are current and accurate.

Desired Candidate Profile

- Experience of leading teams (>20 people) is a must.

- 10+ years of experience in marketing, digital or other relevant domains. Previous experience of leading Marketing Operations team will be a bonus.

- Rich experience of delivering business results, customer service, people management, escalation management/problem resolution, identifying opportunities for value creation, and innovation.

- Experience of directly working with global stakeholders and with clients.

- Bachelor's Degree required.

- Experience within the digital domain/advertising/marketing industry is a plus

Knowledge, skill

- Has strong and proven leadership skills to drive changes in the organization

- Has maintained project/account documentation

- Has good written and verbal communications skills, time management skills

- Is detail-oriented, able to multi-task and prioritize

- Is a self-starter and result- oriented