Senior Manager - Digital Product/Website Development

Responsibilities and Duties :

- Work on the day to day app monitoring, development and enhancement

- Analyze the current customer behavior and app usage and work on improving the user flow

- Monitor customer feedback and actively work on preparing a plan of action to resolve the same

- Use of various analytics tool to define and improve the customer journey

- Vendor management and coordination with internal tech teams to work on customer issue and sprint planning and management.

Qualifications & Experience :

- MBA with technology background will be preferred

- 5 + years of relevant experience in app development and broking domain knowledge

- Experience on working on analytics tools and product management role